PetSmart recently celebrated its 30th anniversary! And while the retail industry has changed, the pet industry has grown, and our business strategies have evolved, there is one thing that hasn’t changed at all—the desire we have to help be a trusted partner to pets and pet parents. We spoke to 5 associates around the business who recently celebrated their 25th anniversary!! It’s amazing, but not surprising, to see that they are just as passionate about their jobs today as they were 25 years ago.
What’s the craziest change to hit the pet industry over the past 25 years?
The craziest change to hit the pet industry may be just how much consumers spend on pets. In 1992, consumers spent about $8.2 billion, in 2017, consumers are set to spend nearly $70 billion on pets–that’s crazy growth! I think our venture into apparel is another crazy change–who would have ever thought your dog might end up in a football jersey!
In your time at PetSmart, what has been the most meaningful part of your work?
The most meaningful part of my work has been the animals I have gotten to know and the pet parents who have brought me into their family. We have become friends through the years and their pets are just as important to me as they are to them. I have even been invited to weddings and graduations!
What inspired you to stay with PetSmart for 25 years?
I was lucky enough to start my career at PetSmart when the company was young-I was able to grow as the company grew. This provided me with many different opportunities within the company. It was also very exciting to be part of a growing company and to clearly see how your work contributed to that growth.
What is the biggest innovation you’ve seen at PetSmart over the past 25 years?
I can still remember the day we announced our expansion into the hotel business. The PetsHotel helped PetSmart become a place where pet parents can bring their furry family members for a safe place to stay.
Is there anything that hasn’t changed over your 25 years with the company?
One thing that hasn’t changed is how passionate our associates are about pets. PetSmart is always looking for additional opportunities to do good.