a little birdie told us

Absolutely! All healthy and well-behaved pets are welcome. You’ll see dogs, cats, lizards, hamsters and birds throughout the day. We even have an on-site dog park for our furry friends to play!

We offer relocation for select roles. Your recruiter will walk you through it during the interview/hiring process.

Interview processes may vary by role, but usually you'll begin with a phone call with a recruiter, who will learn about your background, share details of the role and answer any of your questions. Next comes a phone or video interview with the hiring manager, followed by a video or on-campus interview with cross-functional partners (generally around 4 of them). We know it may seem like a lot, but we are invested in making sure that this is a good fit for both of us.

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Yes, we offer on-site daycare for tiny humans through our partnership with Bright Horizons. Click to learn more.

We formally evaluate performance at mid-year and year-end (although you will have ongoing performance discussions with your leaders throughout the year). Associates may be eligible for year-end bonuses based on company performance and personal performance, as well as merit increases. Certain roles are also eligible for a yearly bonus percent and a long-term incentive grant that is fully vested after 3 years.

In the United States and Canada, applicants must be over the age of 18 (except in Montana or where otherwise required by law).

Our associates go through a safety certification, receive on-the-job training for different areas and learn from our extensive pet guides to provide the best service to pets and pet parents.

No matter how much experience you have, we believe that there is always more to learn! You’ll work with your store leader to discuss opportunities to cross-train in different store departments, enroll in development workshops or shadow leaders.

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Good news: We have flexible shifts that align with your schedule, including early morning, evening and weekend shifts. Hours may depend on store location and store department. The petshotels and Grooming Salon often open at 7 a.m., with the rest of the store open from 9 a.m. – 9 p.m. Please note that hours may change based on COVID-19 restrictions. Please discuss with your store leader.

All new bathers and stylists obtain superior operational, safety and technical knowledge through our Splash Training Program. Using a variety of learning techniques, these lessons cover salon operations, dog anatomy and common conditions, dog behavior and safe handling, pre-bathing, bathing and drying techniques, salon services and customer experience.

Our free, paid salon training program takes place over 4 stages. In stage 1 as a pet stylist apprentice and bather, you'll learn about dog breeds and styling. During the stage 2 Grooming Academy (valued at more than $6,000!), you'll learn—and leave with!—the tools of the trade. As a groomer trainee stage 3, you'll put your brand-new education and fancy new tool kit to work when you head back to our salon. Finally, in stage 4, you'll hone your skillset as a pet stylist in training.

At PetSmart, nothing is more important than the safety of pets and people. We provide comprehensive, convenient and high-quality services, while treating each pet in our care as our own. We achieve our goals by taking things that may seem small—like hands-on pet assessment and monitoring for signs of stress—and transforming them into the most important things that we do each day. Through continued education, our salon associates are empowered to always do the right thing to keep themselves and the pets in our care safe and comfortable during their stay.

You must pass a background check, drug screen and a Physical Abilities Test prior to onboarding with us. PetSmart is committed to providing access and reasonable accommodation for candidates and associates.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state, or provincial law).

We can train you! We have entry-level positions for those without experience and can train you for other career opportunities that might interest you. We also offer structured career paths for your future growth.

Absolutely! Whether you have no experience or a lot of it, you can have a great career in one of our DCs. We'll be clear about what your path can be and how to achieve your goals. Some associates want job enrichment opportunities and to learn a lot of different roles, while others want a more defined path. Whatever your goals, we can offer opportunities based on your aspirations.

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Shifts differ by location, with some offering 1st, 2nd and/or 3rd shifts. You can make note of your schedule preferences in your application.

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PetSmart observes 10 paid holidays per year for eligible full-time associates: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labour Day, Thanksgiving Day, Christmas Day and Boxing Day.

Our associates are eligible for a variety of company and non-company discounts, including 15% off products and services and up to 50% off proprietary brands. associates also can take advantage of our Perkopolis partnership for access to thousands of discounts on items like cell phones, travel and entertainment, groceries and more. To learn more, visit the Discounts & Offerings page.

Associates are eligible for different types of paid time off depending on your work location, full-time or part-time status and local laws.

Absolutely!! Healthy and well-behaved dogs are welcome in the office.

Shift availability is based on operational needs, according to what we call Spring and Winter schedules. (We don't observe daylight savings time in Phoenix, where our home office is.) Typically, the Call Center runs a Spring schedule of 4:45 a.m. to 9 p.m. and a Winter schedule of 5:45 a.m. to 10 p.m.

Full time paid training is mandatory and lasts 4 weeks. Week 1 covers either PetsHotel stay, day stay services or basic services offered in our salon as well as specialty appointments. Weeks 2-4 will be taking live inbound calls from Pet Parents scheduling, cancelling or modifying reservations for PetsHotel or Salon. At the end of each week, you’ll complete a knowledge check assessment.

The Call Center is located in Phoenix, AZ. We do not offer relocation however, we are currently hiring remotely for those that reside in Arizona, Arkansas, Louisiana, Oklahoma, Florida, Idaho, Texas or Georgia.

We do! Our program is broken into 3 parts: total services sales (Hotel, Salon, Pet Training), total SRC (services reservation center) sales and individual performance. Bonuses are paid out monthly.

Full-time associates (minimum 32 hours) receive dental, vision, health, vacation, discretionary, volunteer, sick time, discounts and 401K. Part-time associates receive discounts and vacation time. Most U.S. part time associates are not eligible for sick time unless otherwise required by state or municipal law.

The interview process will start out as a phone screen and from there will turn into a video interview.

Our associates take high volume, back-to-back calls throughout the day, assisting Pet Parents with booking services such as PetsHotel, Salon and day stay services. This team uses multiple computer programs that involve working on a minimum of 2 screens while closing and opening resources to support our assorted booking services. Pet Parents often have questions about packages, locations and services, which we access during the call through several platforms within our booking tools.

Yes, all internships and trainee programs are paid hourly, based on 40 hours/week.

Yes. For students outside of the Phoenix area, furnished housing is provided.

Yes, we provide assistance to interns relocating to Phoenix, AZ – whether you are driving or needing to fly, we will provide support to interns, including resources to answer all your questions.

College credit can be provided if proper criteria are met. Work with your emerging talent coordinator for more information.

Students must have 1 or more semesters remaining of school to be eligible for internships.

Our full-time trainee programs are only for winter/spring graduates within the current school year. Keep an eye out for available entry-level positions on our careers website.

Please do! PetSmart offers a Summer Experience every year from July to August for students currently seeking college credits in either a 2- or 4-year educational institution. Stay tuned for more info.

PetSmart offers a variety of medical benefits, discounts and support to our associates. Learn more here.

PetSmart observes 6 paid holidays per year to eligible full-time associates: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Our associates are eligible for a variety of exclusive company and non-company discounts. Associates also can take advantage of our PerkSpot partnership for access to thousands of discounts on items like cell phones, travel and entertainment, groceries and more.

Yes. For every dollar you contribute (up to 6% of your pay), PetSmart deposits 50 cents into your account. For every calendar year you work 1,000 hours, you own 20% of the value of the company’s contributions. (That’s called vesting.) So after 5 years, you own 100% of PetSmart’s contributions. You’re always 100% vested in your own contributions.

Vacation time applies to all regular full-and part-time U.S. store, DC and home office associates.

We are active listeners and regularly engage with our associates to hear all perspectives. This occurs in numerous ways, like our always on Purrspective listening tool for frontline associates, as well as conducting culture assessments, listening tours, actively practicing our open-door policy and more. Additionally, our mobile-first communications app, Central Bark, also gives associates an avenue to share directly with our home office teams and leaders across the organization.

We know we're not perfect, and the best ideas for making improvements often come from our associates, so be sure to share your voice with any leader at PetSmart about how we can consistently get better.

PetSmart prides itself on paying competitive wages. Pay is reviewed regularly by multiple levels of leadership through the annual merit cycle process. A team of compensation professionals also regularly monitors pay at other retailers with similar workforces to determine if PetSmart's wages are competitive across the company.

Benefits are a big part of total rewards and are reviewed annually to ensure they meet the continually evolving needs of our associates and their families. We have a menu of medical benefit options for all eligible employees, meaning everyone from senior leaders to part-time employees choose from the same health and wellness options.

Eligible associates have access to a competitive and valuable benefits package including, tools to help you plan your financial future, time away from work, tuition assistance, support for life events, resource to support your physical and mental well-being, and a variety of meaningful savings through discounts and offerings. From medical coverage to time away, you'll find everything you need to know on our Benefits Website.

One of PetSmart's' core values is to Learn New Tricks. This means that every day is an opportunity to be better for every single associate across the company. This also means that feedback is exchanged regularly through 1:1 conversations and routine process validations.

On a more formal basis, if you are in a non-leadership role, you can expect to receive an annual performance review around your yearly anniversary date. Merit is awarded after the annual performance review is completed and is based on your rating.

Store Leaders receive a system-generated email reminder 21 days prior to an associate's assessment. You can expect a conversation with your leader explaining your rating and merit increase around your anniversary.

PetSmart takes great care in staffing each store to meet the needs of our associates, customers, and pets. Each store earns labor hours relative to their unique customer demand. For example, larger stores with higher volume earn more labor compared to smaller stores with lower volume, and additional labor is given for locations with PetsHotel Boarding, Training Classes, and Grooming Salons, as well. Part-time, full-time, and seasonal opportunities are available in many locations, with the opportunity for flexible schedules and additional shifts. Schedules are posted in advance and based on the availability provided by associates.

Pet parents trust us with their pet care needs. At PetSmart, all associates are empowered and expected to do anything for pets. This means we expect all associates to report any situation where a pet's health concern is not being addressed.

PetSmart is consistently investing in technology, equipment, and facilities upgrades, and process optimization improvements that are meant to make the role of the front-line associate easier. We test new ideas frequently, learn from the feedback, and adjust the course. In other words, you play a critical role in improving the associate experience by providing feedback on what works and what doesn't. This also means that if something in your day-to-day experience isn't working well and you find you do not have the tools and resources needed to perform at your best, you can use the open door, talk to your leader, or any leader, and we will look into your questions or concerns.

Our commitment to do anything for the pets in our care comes to life in numerous ways, including:

• Educating our services associates with best-in-class experience and training across our salons, hotel, and pet training to provide the best care for our pet parents' pets.
• Consistently evolving and developing veterinarian-created education for our specialty associates to consistently provide superior standards to all store-owned pets.
• Associates use discretion and reserve the right to refuse the sale of a pet in situations where the pet's health and safety may be in jeopardy.
• Respond urgently to any specialty pet's health concerns in partnership with local/specialty veterinarians.
• Careful evaluation of the pets' health at the time of arrival to ensure suppliers are meeting expectations.
• Partner with PetSmart Veterinarians to create habitat, care standards and processes to support the specialty pets in our care.
• Execute Pet Care processes and maintain standards throughout the day by identifying and addressing any situation where a pet's health may be in jeopardy.
• Engage with pet parents to educate them on the commitments to care and environmental needs of a specialty pet.
• Ensure the pet parent leaves the store with the required pet-specific items (including habitat, food, etc.) that are needed for their new specialty pet to live a happy and healthy life.
• Provide educational tools, such as species-specific Care Guides and resources through PetSmart.com

Our SpeakUp resources are always available to all associates. Associates have many options when it comes to raising a concern, question, or feedback.

Your leader is a great place to start if you have questions, but if you are uncomfortable bringing your concerns to your leader or to other internal resources, CareSmart allows you to make an anonymous report through a service that is operated by an independent third-party. We're committed to responding to all associate concerns in a prompt and empathetic manner.

Our Speak Up Resources Include:

• Your Leader or Any Leader

• Human Resources - associaterelations@petsmart.com

• The CareSmart Hotline
  1-800-738-4693
  caresmart.ethicspoint.com

• The Legal Department
  ethicsandintegrity@petsmart.com

• Loss Prevention & Safety Department

We are committed to providing reasonable accommodations for qualified individuals with disabilities, both visible and invisible, during the job application process and throughout their career at PetSmart.

If you need assistance or an accommodation due to a disability, contact us at Accommodations@PetSmart.com or 1-866-263-8411.

A member of store leadership will review your application to determine if your qualifications match their open positions. If so, you will be notified directly on next steps, which may include a combination of phone and/or in-person interviews. We always welcome you to connect with leaders at the store where you applied should you have any questions.

A member of the Distribution Center team will review your application to determine if your qualifications match their open positions. If there is a match, you will be contacted directly on next steps, which may include a combination of phone and/or in-person interviews.

Each role has an assigned recruiter who will review applications submitted for open roles. If your qualifications are a match, and we are still in need of candidates, you will be contacted for next steps which may include a combination of phone, video, or in-person interviews. You can expect updates on your application status along the way.

Applications are reviewed by our Emerging Talent team. A recruiter will review the details, and if they find your qualifications are a match, and we are still in need of candidates, they’ll connect with you directly on next steps, which may include a combination of in-person, phone, or video interviews. You can expect updates on your application status along the way.

An assigned recruiter reviews applications submitted for each role. If your application is a match, and we are still in need of candidates, you’ll be contacted for next steps, which may include both phone or video interviews. You can expect updates on your status along the way.

In the United States and Canada, applicants must be over the age of 18 (except in Montana or where otherwise required by law).

Pay varies by role and location. To get more specifics, please feel free to apply for an open position, and a recruiter will be in touch with more details if you are a good match for the role. Please note that the exact pay rate will be based on relevant experience level, training, skills or knowledge, and store location. In no instance will PetSmart pay less than the local minimum wage.

No, while PetSmart remains a drug-free workplace, we do not conduct drug test as part of our preemployment checks.

PetSmart performs background checks on all associates. However, a prior conviction will not hinder anyone from being considered or contacted for an open role for which they may be a good match.

Please feel free to explore the open roles in the city you're interested in working in via the homepage or contact the store directly to check on open roles.

The best way to check your application status is to contact the location you applied to directly. If you are a good match for an open role, a recruiter or store leadership will contact you with the next steps.

Show off your skills! Highlight how you’ve made an impact and tailored your experience to the role you're chasing. A 1–2-page resume works best—think of it as giving just the right amount of treats, not too many, not too few. But if you’ve got more experience to share, feel free to extend a little!

No resume? No problem! For store and distribution center roles, you can simply fill in your work history. If you do have a resume, PDF or Word works—PDF is paws-itively the best way to keep things looking sharp!

Cover letters are like extra belly rubs—optional but always appreciated! It's a great way to explain why this role is the perfect fit. Once you submit your resume, we’ll send a quick confirmation email to let you know we’ve got it in our paws.

We’ll need your work history, education, and contact details. Some roles may also ask specific questions to see if you're the perfect fit. The application should only take about 10-15 minutes, but if you’re applying for a store or distribution center role, there’s an additional assessment that could take 10-20 minutes.

Absolutely—feel free to apply for as many positions as catch your eye! Just make sure you're a match for the role. Many store and distribution center positions include a quick assessment to help match your work style to the role. We want to ensure it’s a paw-some fit for both sides!

You can log in and update some parts of your application or profile, but a few fields are locked after submission. If you need to add more info, you can always reach out to the location directly.

We do our best to keep you in the loop! For many roles, you'll be notified by email whether you’re moving forward or if we’ve chosen another candidate. However, for evergreen postings at our stores or distribution centers, communication may vary depending on hiring needs at the time. Rest assured, we’ll keep you informed when possible!

The process typically starts with a 15-30 minute chat to share more about the role and learn about your background. As you move forward, you’ll have more in-depth conversations with team members (usually 30-90 minutes), giving us a chance to see how you’d fit from both a functional and cultural standpoint. It’s also your time to ask all your burning questions—after all, we want to be a purrfect match!

Life happens! If you need to reschedule, just contact your Recruiter or designated contact, and we’ll work together to find a better time that fits everyone’s schedule.

Expect conversations about your experience, skills, and how you solve problems. We’ll also explore how your values and work style align with PetSmart’s culture. To prepare, brush up on behavioral interview questions (like “Tell me about a time you faced a tough challenge”) and use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of real-life examples where you demonstrated key skills and be ready to share how you’ve made a paws-itive impact!

We want you to feel comfortable and confident! Business casual is usually best, but it can vary based on the role. Whether you’re in person or virtual, make sure you dress professionally, but stay relaxed and ready to be your best and authentic self. If it’s virtual, ensure you’ve got a quiet spot, stable internet, and your video/audio equipment is good to go!

We aim to give feedback within a week, but it can vary depending on the role and number of candidates. If you haven’t heard from us by then, feel free to reach out to your Recruiter for an update—sometimes, we just need a little extra time to sniff out the perfect candidate!

We have implemented a structured hiring process at PetSmart that focuses on fairness and consistency, using standardized interview questions and diverse interview panels and training our hiring teams on inclusive practices. We aim to ensure that every candidate is evaluated based on their skills and qualifications, free from bias.

Our commitment to DEI is embedded in every step of our interview process. We ensure our interview panels are diverse, and our questions are designed to assess candidates equitably. We also ensure that all candidates have equal access to the same information and opportunities, allowing them to present themselves in a fair and supportive environment.

We tackle unconscious bias by offering Belonging training to our hiring teams, which teaches how to be aware of and actively counteract potential biases. Our structured interview processes and standardized evaluation criteria are designed to minimize the influence of bias and focus on the candidate's true qualifications and fit for the role. Additionally, hiring teams are encouraged to challenge each other's perspectives and ensure that decisions are made objectively, helping to reduce unconscious bias further and promote fair and equitable outcomes.

We are committed to providing reasonable accommodations for qualified individuals with disabilities, both visible and invisible, during the job application process and throughout their career at PetSmart.

If you need assistance or an accommodation due to a disability, contact us at Accommodations@PetSmart.com or 1-866-263-8411.

We take concerns about respect and inclusivity very seriously. If you feel that your identity or background is not being respected, we encourage you to reach out to your Recruiting team. We are committed to addressing any issues promptly and ensuring that every candidate feels valued, supported, and respected throughout their experience with us.

We actively seek feedback from candidates at various stages of the hiring process. This feedback is collected through surveys and direct communication and is used to continuously refine and improve our processes. We aim to ensure our hiring practices are as inclusive and effective as possible.

We encourage and are eager for candidates to share their unique perspectives and experiences during the interview process. Our interview questions are designed to allow candidates to showcase their individuality and how their background aligns with our values and goals. We believe that every candidate's unique story adds value to our team, and we are genuinely excited to learn about what makes you, you.