And we mean, literally. Enjoy talking about pets? You’ll help pet parents schedule fun services in our PetsHotel, Doggie Day Camp and Grooming Salon!
life in our call centers
Day in the Life
We take around 75 inbound calls to assist pet parents with scheduling, servicing and navigating PetsHotel and Salon services.
During our 3-week, paid training, you’ll learn everything you need to know about how to be successful at PetSmart.
Incentive Program and Contests
Success is shared and celebrated! Earn rewards for individual goals (25% of bonus potential) business performance (50% total services, 25% call center sales).
We’re all about internal transfers and promotions! Each of our 4 advancement levels for agents comes with a pay raise and graduation ceremony.
Support You Need
Your supervisor will help you explore ways to grow your career. And you may take ongoing learning courses to hone your sales skills and business knowledge.
Call Center Agents
(Level 1 to 4)
Answer calls from pet parents regarding PetsHotel, Salon and Pet Training. The amount and type of calls you handle will depend on your level.
Always by their side, you'll help expand agents’ learning and confidence through coaching, checking in with them and offering support where needed.
Step up! Provide leadership to call center teams and assist across various locations.
We offer our associates valuable benefits, offerings and incentive programs to ensure that you and your family are taken care of. Whether you work full-time or part-time, we’re here for you with different plans to choose from.
PetSmart offers several benefit plan options based on your employment status. You’ll be able to select the one that’s best for you and your family.
Enjoy associate discounts up to 50% on select merchandise and 15% off all product and services. Other perks include pet insurance, tuition assistance and paid time off.
Our family-focused programs include adoption assistance, pregnancy support and fertility treatments. Eligible associates also receive paid parental leave.
day in the life
hours of coaching per week provided to agents
calls a day taken by agents
locations supported by our agents
is when the Call Center began assisting pet parents