Call Center

calling all
pet-lovers

search call center careers

And we mean, literally. Enjoy talking about pets? You’ll help pet parents schedule fun services in our PetsHotel, Doggie Day Camp and Grooming Salon!

life in our call centers

career pathing

Leads

Always by their side, you'll help expand agents’ learning and confidence through coaching, checking in with them and offering support where needed.


Supervisors

Step up! Provide leadership to call center teams and assist across various locations.

benefits

We offer our associates valuable benefits, offerings and incentive programs to ensure that you and your family are taken care of. Whether you work full-time or part-time, we’re here for you with different plans to choose from.

full-time &
part-time benefits

PetSmart offers several benefit plan options based on your employment status. You’ll be able to select the one that’s best for you and your family.

associate discounts
& perks

Enjoy associate discounts up to 50% on select merchandise and 15% off all product and services. Other perks include pet insurance, tuition assistance and paid time off.

family
support

Our family-focused programs include adoption assistance, pregnancy support and fertility treatments. Eligible associates also receive paid parental leave.

meet our associates

Gabi

Gabi, Training Team Lead, 7 years with PetSmart

Check out a typical day in the life of PetSmart Call Center Training Team Lead, Gabi!

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3

hours of coaching per week provided to agents

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75

calls a day taken by agents

0+

1500

locations supported by our agents

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11

years of assisting pet parents (since 2010!)

have more questions?

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