PetsHotels

make magic happen

Do you love pets? Like really, really love them? Here, you’ll play all day and love on the pets in our care like you do your own furry family members.

Day in the life

Building Relationships

Be the trusted partner to pet parents! Build long-lasting relationships with pets and their families so guests will feel right at home with our pet-loving staff.

Checking In

Greet pet parents and get an understanding of each pet’s unique needs. Learn how to complete a hands-on pet assessment and take the best care of our furry friends.

Doggie Day Camp

Ensure pups have a blast and stay safe while doing so! We provide the Ultimate Experience during their stay with fun activities and ways to play! Learn more here.

It's a PAWty

Our awesome associates work together to ensure each pet is having a great day with fun activities and throw the best doggone themed parties! Click here for more!

Compassionate Care

Pups and kitties (and their pet parents!) can rest easy knowing that our safety-certified associates and an on-call vet are there to provide the best care.

Keepin' It Clean

Our PetsHotels offer a safe and clean environment for guests thanks to our passionate team! Help ensure each pet is comfortable with routine cleaning procedures.

Meals & Medication

Whether they are our complimentary meals or favorites from home, each guest is well fed! Associates also take care to ensure all meds are given at the proper time.

Career paths

Getting Started

A Great Team

On-Site Training

You’ll have support from the start and receive superior safety knowledge through our onboarding training programs. Lessons cover operations, dog behavior, safe handling and customer service training.

Benefits

You'll earn discounts, access to health programs, PTO, 50% off your own pet's hotel or day camp stay and additional incentives for overnight care.

Safety

Safety is our #1 priority for the pets and you! Stay empowered to always do the right thing to keep yourself and the pets in our care safe and comfortable during their stay with the continued safety education.

Continued Growth

The possibilities are endless in our PetsHotels! Grow your career from an hourly associate to leading the hotel pack. We'll help you drive traffic, build your business and provide the knowledge on how to lead your team through individualized support, motivation and recognition.

PetsHotel Specialist

Care for furry friends, spoil pet parents with exceptional service, and keep the hotel shining bright! You’ll handle check-ins/outs, lead playtime, and make sure pets are well cared for while creating a safe, fun environment and unforgettable experiences for pets and their people!

PetsHotel Lead

Take on a bit more responsibility by holding keys to the store and providing more specialized attention to the pets in our care, along with ensuring every furry friend enjoys their stay with us.

PetsHotel Leader

Lead the pack (and your awesome team of associates!) by providing engaging leadership, building relationships with and creating a great experience for pet parents while providing training, support and supervision to hotel associates.

Endless Possibilities

Looking for a new challenge? Advance your career from the PetsHotel into other areas of the store or salon!

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Meet our associates

Aaron

PetsHotel associate

"I like working in the hotel because I enjoy making sure every hotel guest is safe and happy while in our care. My daily tasks include playing with our Day Campers, making sure all guests are fed properly and bathing our boarding dogs before they go home."

Abigail

PetsHotel associate

"PetSmart is such a great environment to work in—from the dogs to the people. Everyone is so nice, and the hours are super flexible, too!"

Katrina

PetsHotel Doggie Day Camp associate

"I take great pride in making sure our furry guests are happy and healthy and work hard every shift to treat every pet as if they’re my own."

Matthew

PetsHotel Leader

"I love and take a great deal of pride in families entrusting me and the team I lead to care for treasured members of their family."

Amanda

PetsHotel Leader

"I love working at the hotel because we get meet new friends every day. My daily duties include managing and supervising the staff, ensuring all the pets with us are getting the proper care and that we are making each stay memorable! I also do the schedule and promote the values of PetSmart. I love my life at PetSmart because I get to make every visit special for all of our guests and spoil them like I would for my own!"

Cathy

PetsHotel associate

"I’m always open for a learning opportunity and love getting to form relationships with the dogs. My favorite part of my job is being with the dogs and working with amazing associates that help me learn and grow."

Allicyn

Assistant Hotel Leader

"I started as a day camper and climbed the ladder to Overnight Pet Care associate to Senior Lead to Assistant Hotel Leader! The PetsHotel is always exciting and full of opportunities to grow. I love life at PetSmart because of the difference I get to make every day in pet’s lives and the connections we create with pet parents!"

Matthew

PetsHotel Leader

"I love the connections made with both the pets that come to play or stay and the pet parents who bring them! The hotel is such an amazing part of PetSmart. Not one day is the same, but every day is exciting! The relationships I’ve established with my team, the pets who come visit and pet parents who drop them off are the fuel I use to be the best version of myself. I walk into work wanting to make an impact and better the lives of those I work with and those who visit our hotel."

80
M+

pups stay in the PetsHotel each year

80
K

gallons of bubbles each year (188 gallons each week!)

80
+

themed playdates take place each year in PetsHotels

80
+

hours of weekly playtime

Questions?

Visit our FAQ section

Let’s get rolling

Join our Talent Network and stay up-to-date with PetSmart news and career opportunities.

Corporate Early Career Store & Distribution

PetsHotels

make magic happen

Day in the life

Building Relationships

Career paths

On-Site Training

Benefits

Safety

Continued Growth

PetsHotel Specialist

PetsHotel Lead

PetsHotel Leader

Endless Possibilities

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Meet our associates

Aaron

80M+

80K

80+

80+

Questions?

Let’s get rolling

80
M+

80
K

80
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80
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