Frequently Asked Questions
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Phoenix home office
Absolutely! All healthy and well-behaved pets are welcome. You’ll see dogs, cats, lizards, hamsters and birds throughout the day. We even have an on-site dog park for our furry friends to play!
We offer relocation for select roles. Your recruiter will walk you through it during the interview/hiring process.
Interview processes may vary by role, but usually you'll begin with a phone call with a recruiter, who will learn about your background, share details of the role and answer any of your questions. Next comes a phone or video interview with the hiring manager, followed by a video or on-campus interview with cross-functional partners (generally around 4 of them). We know it may seem like a lot, but we are invested in making sure that this is a good fit for both of us.
We formally evaluate performance at mid-year and year-end (although you will have ongoing performance discussions with your leaders throughout the year). Associates may be eligible for year-end bonuses based on company performance and personal performance, as well as merit increases. Certain roles are also eligible for a yearly bonus percent and a long-term incentive grant that is fully vested after 3 years.
All of our retail associates must be 18 or older. Once you receive an offer, you will complete a background check and provide documentation to work in the U.S. (or Canada!).
Our associates go through a safety certification, receive on-the-job training for different areas and learn from our extensive pet guides to provide the best service to pets and pet parents.
No matter how much experience you have, we believe that there is always more to learn! You’ll work with your store leader to discuss opportunities to cross-train in different store departments, enroll in development workshops or shadow leaders.
Good news: We have flexible shifts that align with your schedule, including early morning, evening and weekend shifts. Hours may depend on store location and store department. The PetsHotel and Grooming Salon often open at 7 a.m., with the rest of the store open from 9 a.m. – 9 p.m. Please note that hours may change based on COVID-19 restrictions. Please discuss with your store leader.
All new bathers and stylists obtain superior operational, safety and technical knowledge through our Splash Training Program. Using a variety of learning techniques, these lessons cover salon operations, dog anatomy and common conditions, dog behavior and safe handling, pre-bathing, bathing and drying techniques, salon services and customer experience.
Our free, paid salon training program takes place over 4 stages. In stage 1 as a pet stylist apprentice and bather, you'll learn about dog breeds and styling. During the stage 2 Grooming Academy (valued at more than $6,000!), you'll learn—and leave with!—the tools of the trade. As a groomer trainee stage 3, you'll put your brand-new education and fancy new tool kit to work when you head back to our salon. Finally, in stage 4, you'll hone your skillset as a pet stylist in training.
At PetSmart, nothing is more important than the safety of pets and people. We provide comprehensive, convenient and high-quality services, while treating each pet in our care as our own. We achieve our goals by taking things that may seem small—like hands-on pet assessment and monitoring for signs of stress—and transforming them into the most important things that we do each day. Through continued education, our salon associates are empowered to always do the right thing to keep themselves and the pets in our care safe and comfortable during their stay.
You must pass a background check, drug screen and a Physical Abilities Test prior to onboarding with us. PetSmart is committed to providing access and reasonable accommodation for candidates and associates.
You must be 18 years or older and authorized to work in the U.S.
We can train you! We have entry-level positions for those without experience and can train you for other career opportunities that might interest you. We also offer structured career paths for your future growth.
Absolutely! Whether you have no experience or a lot of it, you can have a great career in one of our DCs. We'll be clear about what your path can be and how to achieve your goals. Some associates want job enrichment opportunities and to learn a lot of different roles, while others want a more defined path. Whatever your goals, we can offer opportunities based on your aspirations.
Shifts differ by location, with some offering 1st, 2nd and/or 3rd shifts. You can make note of your schedule preferences in your application.
Canada home office
PetSmart observes 10 paid holidays per year for eligible full-time associates: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labour Day, Thanksgiving Day, Christmas Day and Boxing Day.
Our associates are eligible for a variety of company and non-company discounts, including 15% off products and services and up to 50% off proprietary brands. Associates also can take advantage of our Perkopolis partnership for access to thousands of discounts on items like cell phones, travel and entertainment, groceries and more. To learn more, visit the Discounts & Offerings page.
Associates are eligible for different types of paid time off depending on your work location, full-time or part-time status and local laws.
Absolutely!! Healthy and well-behaved dogs are welcome in the office.
Shift availability is based on operational needs, according to what we call Spring and Winter schedules. (We don't observe daylight savings time in Phoenix, where our home office is.) Typically, the Call Center runs a Spring schedule of 4:45 a.m. to 9 p.m. and a Winter schedule of 5:45 a.m. to 10 p.m.
Training is mandatory and lasts 3 weeks. Week 1 covers skills needed for our hotel and salon services. Weeks 2 and 3 focus on proficiency in taking calls and assisting our pet parents with various needs. Tests are given at the end of each week and associates are required to pass to continue employment.
The Call Center is located at our home office in Phoenix. Sorry, but we do not offer relocation.
We do! Our program is broken into 3 parts: total services sales (Hotel, Salon, Pet Training), total SRC (services reservation center) sales and individual performance. Bonuses are paid out monthly.
Full-time associates (minimum 40 hours) receive dental, vision and health benefits, as well as sick, discretionary and vacation time. Part-time associates receive sick and discretionary time off (no other benefits).
The interview process will start out as a phone screen and from there turn into an interview. Currently, this process is virtual and consists of about 7 main questions.
Our associates take calls throughout the day, assisting pet parents with booking services and suggesting additional amenities for an excellent customer experience. These teams use multiple computer programs that involve working on various screens (generally 2) while closing and opening resources to support our assorted booking services. Pet parents often have questions about packages, locations and services, which we access during the call through several platforms within our booking tools.
Yes, all internships and trainee programs are paid hourly, based on 40 hours/week.
Yes. For students outside of the Phoenix area, furnished housing is provided.
College credit can be provided if proper criteria are met. Work with your emerging talent coordinator for more information.
Students must have 1 or more semesters remaining of school to be eligible for internships.
Our full-time trainee programs are only for winter/spring graduates within the current school year. Keep an eye out for available entry-level positions on our careers website.
Please do! PetSmart offers a Summer Experience every year from July to August for students currently seeking college credits in either a 2- or 4-year educational institution. Stay tuned for more info.
PetSmart observes 6 paid holidays per year to eligible full-time associates: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Our associates are eligible for a variety of company and non-company discounts, including 15% off on products and services and up to 50% off proprietary brands. Associates also can take advantage of our PerkSpot partnership for access to thousands of discounts on items like cell phones, travel and entertainment, groceries and more.
Yes. For every dollar you contribute (up to 6% of your pay), PetSmart deposits 50 cents into your account. For every calendar year you work 1,000 hours, you own 20% of the value of the company’s contributions. (That’s called vesting.) So after 5 years, you own 100% of PetSmart’s contributions. You’re always 100% vested in your own contributions.
Vacation time applies to all regular full-and part-time U.S. store, DC and home office associates.