It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

Senior Applications Analyst – Merchandising Technology   

This role will work in our Phoenix Home Office.  Visa sponsorship is not availabile for this role.

As a member of the PetSmart Technology team, a Sr. Application Analyst will identify, define, analyze, prioritize, implement, and refine the technology platform requirements for our Merchant business partners.  In this role, you will work directly with our various internal and external stakeholders - business partners, Technology teams and external vendors - to ensure successful translation of those requirements into solutions. You will also participate in various production support activities to ensure the availability of Merchandising Applications.

Responsibilities

• Collaborate with internal partners and external vendors to capture and formally document business requirements and functional design specifications.
• Support and troubleshoot application incidents or errors. Examples:  querying data files, error logs, or message queues.
• Identify gaps between a technical solution or an application’s capabilities and PetSmart business requirements, propose alternatives wherever possible.
• Develop an in-depth understanding of supported applications and their roadmaps. 
• Ensure vendor partner deliverables meet PetSmart’s requirements for time, scope, and quality.
• Analyze the impact of proposed internal system changes on external application vendors. Coordinate and/or apply the configuration and integration.  
• Analyze the impact of proposed external application changes on PetSmart internal systems. Coordinate and/or apply the configuration and integration.  
• Participate in Production Support activities as such being on-call, incident management, system upgrade and disaster recovery to state few.
• Partner with the quality assurance team for the creation and implementation of the test strategy, approach, and plan.

Experience

• Minimum of 5 years of experience in analyzing, designing, configuring, and implementing small to medium size applications and integrating vendor software packages.
• Minimum of 5 years hands-on technical experience managing and administering retail applications.
• Strong exposure to Retail industry. Preferably experience with both ‘brick and mortar’ and e-commerce. 
• Strong experience working with Article, Site, Customer, Vendor, and other Retail master data. 
• Strong experience with Retail Pricing and Promotions. Experience with Point of Sale (POS) Applications preferred. 
• Basic understanding of the Software Development Lifecycle.
• Experience with business modeling and requirements management tools.
• Knowledge of project management and application implementation methodologies.
• Experience working on projects involving the implementation of 3rd party software solutions.

Required Skills

• SQL – basic to moderate level
• Microsoft Excel – moderate to power user level
• Jira – work management
• Confluence – project documentation
• Visio or Lucid Chart – project documentation (workflows & diagrams)

Preference Given

• Experience working with Merchandising and Retail applications like
  • Blue Yonder (Category Management and Enterprise Planning)
  • Relex (Demand Planning) systems
• Working within an SAP environment, or a similar-scale Enterprise Resource Planning system. (Oracle, Microsoft)
• Data warehouse or reporting solutions (Databricks, Snowflake, MicroStrategy).
• Understanding of APIs and integration platforms like Tibco, Informatica, or Mulesoft.
• SAP ABAP or other coding languages.

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.