Commerce & Customer Engagement
The Commerce & Customer Engagement team helps create seamless experiences during all interactions between PetSmart and pet parents. From driving simpler e-commerce transactions to maximizing our mobile applications, this team is always driven by the passion to make a difference in the lives of pets and pet parents.
"The passion behind our work is truly driven by creating better experiences for pets and pet parents."
DawnSr. Business Relationship Director
If you like streamlining processes for team efficiencies, then our Business Enablement team is a great fit for you. Established 1 year ago, this brand new, fast-growing team focuses on enablement of our business systems. Their goal is to foster system synergies across our different business units to make more strategic, holistic decisions.
Our IT team isn’t just their own department; they are treated as a valued business partner in every area of our company.
Focusing on maximizing our BI tools and data management processes, our IT Solutions team provides the technology our business leaders need to make holistic, strategic decisions. The resources that this team develops and maintains are instrumental to the continued growth of our omni-channel business.
At every level, we empower our technology leaders so they can make decisions that are right for our business.
IT Service Delivery
Whenever there are issues with our technology, the IT Service Delivery team roars into action. Providing round-the-clock technical engineering and support for our organization’s store locations, home offices, and distribution centers, this team is responsible for application, infrastructure, and enterprise information management support across PetSmart.
We’re always renewing our commitment to technology. In fact, the last two years have been a transformational period in our IT departments.
Our CIO, Mike Goodwin, is the fearless leader of our innovative IT team. Learn more about his team and why it's a great time to work at PetSmart.
Our culture is very relationship-driven. It’s this collaboration that is the key to moving around and getting things done.
AmberProject Manager Hear some of our talented IT leaders — who just happen to be women
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