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In the ever-changing world of pet products, we work to build the ultimate customer experience by making the best products and solutions come to life. As part of our expert merchandising team, you will help us keep pets and pet parents all kinds of happy and healthy.

Veterinarian - Exotic Animals

Location Phoenix, Arizona ID MR-19-6566 Apply Now
Job Responsibilities

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Exotic Animal Veterinarian

This position involves working with diverse teams at the PetSmart Home Office, as well as working with pet care associates in our 1600+ stores. Responsibilities for this position involve ensuring the health and safety of pets, reducing the risk of zoonotic disease and designing processes for continuous improvement. Daily tasks include evaluating projects and practices that reduce animal health issues or improve operational efficiencies. Most of the work is done in person or via computer at the PetSmart Home Office in Phoenix, but travel is required for visiting our live pet suppliers’ facilities in the United States and Canada. The work week, while in the office and not on business travel, is regular business hours Monday through Friday. The appropriate individual will have strong multi-species medical and surgical knowledge; an understanding of pathogenesis and disease transmission; and be able to collect, analyze and make data-driven decisions in a timely manner.


  • Perform vendor audits of live animal suppliers
  • Aid stores and their local veterinarians with health issues with our store pets (small mammals, birds, reptiles, fish, amphibians and invertebrates).
  • Monitor pet loss and health issues in PetSmart stores and suggest protocols for improvements
  • Support Specialty Merchandising Team with product assortment and with pet selection
  • Support Store Operations and Learning Teams on associate education initiatives
  • Maintain, update and create care guides and other training material for store pet care and pet parent education
  • Work with Marketing, Public Relations and Corporate Communications regarding pet-related issues, publications and education materials
  • Aid legal and customer service teams dealing with pet health concerns (infectious disease, zoonoses, etc.) associated with pets in our stores


  • DVM or VMD degree
  • A minimum of 3 years of exotic animal veterinary experience
  • An Arizona State Veterinary Medical License (if not already licensed) must be obtained within 6 months of hire.
  • Must have (or obtain) a certificate of Veterinary Accreditation by the USDA, category II
  • Strong customer-focused, quantitative, analytical, and project management skills
  • Must have great communication skills and be able to work in a team environment
  • Ability to resolve issues in a timely and effective manner; problem solving and corrective action skills a must
  • Ability to present technical information in a concise manner to various levels of the organization
  • Ability to prioritize and process data and work in a fast-paced, multi-doctor, corporate environment.
  • Proficient with Microsoft Office applications including Word, Excel, PowerPoint, Access and Outlook


  • Post-DVM/VMD, formal training (internship, residency, fellowship) in avian, exotic, aquatic, zoo and/or wildlife medicine or related specialty
  • Leadership or management experience in a cross-functional environment
  • Proactively engage in collaborative research
  • A demonstrated understanding of scientific study design
  • A record of peer-reviewed, scientific publication
  • Experience using or interpreting result from statistical software/language (Excel Analysis Toolpak, SPSS, SAS, R, etc.)
  • Have (or be able to get) a passport (and visa) for international travel.

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  • What we do

    It's no surprise people are passionate about the health and happiness of their pets. So when it comes to the products and solutions they use, every detail counts. From creating and supplying the best assortment of pet accessories to ensuring our stores are fully stocked with a wide array of brands to choose from, our incredible teams of merchandising associates have everything covered – from head to tail!

  • Buying

    From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team, and show your love for pets by creating products as special as pets themselves!

    Our Stores Have:

  • Planning and Allocation

    Success in our stores comes from having the right product, in the right place, at the right price — and that’s where our planning and allocation team comes in. This highly strategic and analytical team ensures that all 1,500 stores are fully stocked with over 11,000 products from seven distribution centers.

    Our Team Includes:

  • Product Development

    As the leading pet specialty retailer, innovative product development is a major key to our success. Ideas for new toys and tasty treats are continually being created by our product development team to support our future strategic needs. Interestingly enough, some of our most fun ideas are inspired by our own associates and their pets!

I love to see the product & assortment that our teams create come to life and see it on other dogs in stores, restaurants and dog parks. Brings a big smile to my face!


Sr. Buyer, Collars and Leashes

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