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When it comes to caring for pets of every shape, size, and stature, we’ve got a great story to share. Happily, we also have a great marketing team on hand to help us tell it. Join our team of creative pet lovers and you’ll be able to use your marketing skills to help further strengthen the bond between pet parents and our brand.

UX UI Designer

Location Phoenix, Arizona ID 2019-1586 Apply Now
About the Team:

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 5 departments including, Marketing, Creative, Digital, Communications, and our Loyalty & CRM team. Everyone brings his or her own point of view to create a unique experience for the pets and pet parents.


About the Job:

How this role will make an impact:

  • The UX/UI Designer is responsible for applying knowledge of user-centered design methods, human-computer interaction and UX industry best practices to drive useful and usable interface design solutions to support business strategies. This critical role will play a key part in defining, shaping and crafting digital solutions by delivering outstanding user-centered designs in support of web and mobile experiences.

Your goals and responsibilities will include:

  • Translate business requirements into user experience design specifications
  • Review requirements and assists in identifying various usage scenarios and underlying user and business needs.
  • Evaluate the complexity of each project and prepares a project plan for UX activities within the expectations of the overall project.
  • Responsible for translating business requirements and user needs into innovative design solutions that are engaging, valuable and usable
  • Distill goals, constraints and risks into well thought-out plans. Prioritize tasks, manage expectations, mitigate risks and offer creative approaches to achieving design solutions even in the context of challenging constraints
  • Create project briefs, presentations, user flows, site maps, taxonomies, wireframe specifications and other necessary documentation to communicate the recommended user experience to internal stakeholders and development teams
  • Leverage usability studies to understand customer behavior, refine design approaches, and validate solutions
  • Brainstorm, research, wireframe, design, and iterate user experiences within specified product requirements and deadlines.
  • Work closely with a cross-functional team that includes developers, system architects, product managers, subject matter experts and program managers

What you’ll bring to the table:

  • Strong understanding of usability principles, web standards, UI patterns and their application, as well as mobile app usage and design. Experience using web analytics data to inform design decisions.
  • Proven ability to diplomatically advocate for the user, communicate informed design rational and value, as well as manage related expectations, culture and process changes
  • Effective cross-function collaboration skills. Outstanding communication, organization, time management, and interpersonal skills. Some project management (work plans), level of effort estimation, deliverable quality assurance skills required.
  • Understand the latest technology trends, new functionality and market demands.
  • Strong problem solving and analytical skills.
  • Excellent time management, multi-tasking, and organizational skills
  • Strong computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel and Word
  • Excellent deliverables including prototypes, detailed page schematics, sketches, interaction flows, site maps, navigation systems, and web-appropriate writing
  • High degree of internet savvy, with a curiosity and enthusiasm for digital trends
  • Excellent problem solving skills – able to identify, analyze and propose solutions to various technical and business issues
  • Above average command of English; proficiency with a variety of writing styles
  • Good design aesthetic and a strong ability to judge visual appearance, ensuring alignment with brand and enterprise standards
  • Demonstrated ability to work in a fast-paced, “self-starter” environment serving as a catalyst for change and managing multiple work streams simultaneously
  • The ability to understand and explain complex issues, but also clearly identify and communicate the situation at a high level
  • The ability to use and understand financial and numerical data to make decisions and influence outcomes
  • Ability to synthesize data, identify trends and recommend viable solutions
  • Exhibit professional initiative and entrepreneurial drive

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
Apply Now
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What We Do

We love pleasing pet parents with brilliant products and services. But without our team of marketing experts on hand to make sure every pet parent knows about it all, we wouldn’t be as successful as we are today. So whether it’s marketing, creative, or digital that gets your tail wagging, you’ll find you fit right in here at PetSmart.

Our stores offer over 11,000 Products

Our Team Creates Dozens Of Brands That Are Exclusive to PetSmart

Marketing

Our marketing team is always working to find the best ways to stay connected with pets and their parents. From purr-inducing national campaigns to perfectly personalized loyalty programs, we do all we can to be the best-in-show brand for everything pets need. Recently, the team even collaborated with Ellen DeGeneres to help get the word out about an innovative and exciting pet lifestyle brand.

“I’m thrilled to be working for such a strong company that is completely devoted to understanding and serving the needs of its customers. PetSmart plays an important role in the lives of both pet parents and their pets, and I get to work with the teams to provide our customers with the most compelling and meaningful experiences both in stores and across digital platforms.” StaciaEVP, Customer Experience and Merchandising

Creative

Our creative team always strives to deliver a fetching brand experience – pun intended. Their creativity and clever thinking helps us to share the story of our brand through words, images and videos. Whatever the platform or channel, our creative experts make people laugh, smile, and realize how important pets are to their lives.

“I’ve worked in various industries throughout my career but it’s different here. There is true passion for what we do and who we do it for. It’s everything.”Adamo DiGregorioVP, Creative Director

Digital

Our digital experience team is always working with new and innovative ways to make life easier for pet parents. Whether checking in for grooming services or checking out with products, this team makes sure we rule the roost when it comes to delivering omnichannel experiences that are interactive and seamless.

PetSmart is transforming itself to continue to be the trusted partner for them in every way. As we continue to grow our commerce and content sites, we have many diverse career opportunities for those with a passion for digital.

Pets are so fun - taking the emotional factor of being a pet parent and coupling it with strategies and promotions to help them indulge their pet with us is rewarding!

April

Sr. Marketing Manager, Services

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