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Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Supply Chain Logistics Specialist

Location Phoenix, Arizona ID 2019-1502 Apply Now
About the Team:

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

About the Job:

Supply Chain Logistics Specialist

Schedule: Monday-Friday, 1 AM-9:30 AM

This position is responsible for tracking, researching, identifying the root cause of and reporting points of failure and areas of risk throughout the Supply Chain. The main points of contact will be Transportation, Distribution, Merchandise Planning & Allocation, carriers, vendors and the stores/field. In addition, this position works cross-functionally with other business partners as a representative of the Supply Chain Service Center on strategic initiatives. Associate will participate in service and cost improvement initiatives and projects. 


  • Facilitate communication between the carriers, DCs, PHO, stores and vendors to provide a seamless Supply Chain solution.
  • Provide high level of customer service through words and actions.
  • Ability to communicate effectively with all internal and external Supply Chain partners.
  • Provide timely service involving tracking, researching and resolution for a variety of Supply Chain opportunities. Develop and negotiate solutions for late or changed deliveries.
  • Analyze and research events by working with internal and external Supply Chain partners to maintain the integrity of the inbound and outbound failures within system.
  • Monitor, research and identify supply chain service trends and issues to prevent delivery failures or disruptions in the supply chain. Collect and organize data relative to calls/disruptions in Supply Chain.
  • Run reports and analyze to translate report details. Provide analysis, develop reports, aid with "ad-hoc" report needs.
  • Provide recommendations for solutions of key drainers affecting service and cost for Supply Chain. Partner with MP&A, Transportation, Distribution, Store Operations and Stores to develop action plans to permanently resolve occurrences of identified Supply Chain service failures.
  • Manage internal and external EDI communication performance expectations.
  • Analyze and research events by working with internal and external Supply Chain partners to maintain the integrity of the inbound and outbound failures within the system.  Run daily/weekly reporting to provide visibility of on-time service for Supply Chain partners.
  • Take on new processes and new business initiatives to support other departments in the business. Streamline, automate and execute new processes.
  • Document all new processes and cross train teammates.
  • Proven ability to develop and maintain effective working relationships within a team-environment and with internal and external business partners.
  • Support the PetSmart culture by exercising good judgement, leading our culture and promoting operational excellence.


  • Bachelor’s Degree preferred but not required (Supply Chain, Business, Distribution, Information Systems fields)
  • 2+ years of relevant work experience.

Must be able to work various shifts - Flexibility is required

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
Apply Now
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What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


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