Skip Navigation

Search Careers

Join Our Talent Community

Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Sr Manager Transportation - Outbound

Location Phoenix, Arizona ID 2019-1848 Apply Now
About the Team:

The Supply Chain team focuses on keeping things moving across all aspects of our business. They make an impact by ensuring our products get from the vendors to the DCs to the stores in the most efficient and timely way. Their goal is to improve each step within the process, so we have the right product at the right place at the right time for our pet parents.

About the Job:


This position is responsible for effective management of a large transportation team and coordinating, measuring, and improving service levels to stores. This includes training and developing the team to meet or exceed financial targets and key performance indicators. Create department goals and set expectations for performance. Measure and report on all parts of the transportation operation, evaluate progress and recommend change by performing the following duties personally or through subordinate managers. Manage performance through regular feedback, coaching, and performance appraisals. Develop and execute strategies based on store requirements, DC and carrier balance and volume levels. Participate in department budget process. Responsible for achieving the best company service and in stock conditions, as well as meeting company standards, optimizing the landed cost of goods. 


Responsible for supervising 5 Outbound planners and 1 Senior Outbound Planner


This position is accountable for the development of a high performance, customer centric team. Supervise, manage, direct and develop subordinates responsible for planning transportation to stores and distribution centers. 

Directly supervise Transportation Planners and 3rd Party Carriers who manage planning and execution transportation service and cost metrics. Develop associates through coaching, mentoring, performance management, talent management and succession planning. Identify associate training and development needs. 

Oversee all transportation processes used to achieve key metrics. Represent the transportation team as a knowledgeable resource in discussions with senior management. 

Utilize business expertise and technical knowledge to coordinate transportation needs and requirements. Improve transportation efficiency, maximizing service, costs, reducing overall lead time and maximizing in-stock levels. Provide leadership regarding strategy and process improvement. 

Participate in budget process, meet service and expense goals. 

Achieve quantitative goals and key performance indicators related to service levels, expenses, network optimization, in-stock and others as defined by SLA (service level agreements). 

Interface with internal and external customers and build cross-functional relationships (stores and store operations, merchandising, inbound transportation, distribution, 3rd party carriers, replenishment, finance, etc.). Coordinate and integrate transportation activities with other departments, develop strong partnerships

Continuously maintain and improve distribution partnerships by providing quick and accurate responses to schedule/balance needs, resource concerns and opportunities as well as monitoring cost. 

Participate in strategic planning and other special projects requiring senior management level input. 

Direct transportation department in providing the best service levels improving in stock conditions available for the company while meeting company standards and goals. Monitor performance, measure compliance, identify trends and systemic failure points. Work with partners to establish action plans to improve performance. 


Bachelor's degree from a four-year college or university preferable in Logistics/Supply Chain, IE, or Business: and 10+ years' experience in transportation management; or equivalent combination of education and experience.  Retail and grocery supply chain background a plus.  Experience in distribution center and/or warehouse systems a plus.


Directly responsibily for a $100m+ Outbound Transportation budget.


Manages 6 Transportation Planners and also indirectly manage approximately 50 3rd party carriers. Position is responsible for the overall direction, coordination, and evaluation of the outbound transportation unit. Manager must carry out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 


Transportation industry trends and ability to change quickly to support the ever changing business environment.


Must have strong communication skills at all levels of the organization, both verbal and written.

Able to demonstrate clear understanding and knowledge of federal, state, and local regulations

governing the transportation industry.

Strong leadership skills.

Able to demonstrate extensive knowledge of key cost drivers within the supply chain.

Able to demonstrate strong analytical and problem solving skills.

Able to demonstrate proven ability to make sound decisions and drive results.

Able to functional independently from direct supervision.

Able to demonstrate excellent project management / organization skills.

Able to analyze data and formulate recommendations based on that analysis.

Must possess excellent leadership skills in change management, teamwork, innovation, and relationship building



None required.


The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
Apply Now
Map this Location

Recently Viewed Opportunities

You have no recently viewed jobs.

What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


Assistant Buyer

Join our pack!

Stay up to date with PetSmart news and career opportunities.

New year banner



  • Earn competitive rates & incentives
  • Foster a steady, growing client base
  • Attend our grooming academy for free
  • Build incredible bonds with pets