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In the ever-changing world of pet products, we work to build the ultimate customer experience by making the best products and solutions come to life. As part of our expert merchandising team, you will help us keep pets and pet parents all kinds of happy and healthy.

Sr. Manager, Product Development

Location Phoenix, Arizona ID 2019-1706 Apply Now
About the Team:

Our Product Development group focuses on delivering customer-centric innovations that are available only at PetSmart. This allows us to create products and solutions that our pet parents are asking for that they can’t find anywhere else. This team partners with Merchandising, Brand Management, Product Design & Integrity, and Global Sourcing to bring the product from vision to reality.

About the Job:


Sr. Manager, Product Development is responsible for developing new propriety products to drive customer loyalty, increase profitability, and address the merchandising assortment needs.  This position oversees and develops products from concept to final delivery. Works closely with cross-functional teams in Brand Management, Merchandising and Buying, Product Design and Packaging to ensure customer needs are exceeded. Must be passionate about product development and have experience in technical, molded and or electrical products.  Organizational skills are essential to be able to manage large volumes of details and information.  Experience and managerial adherence to a product management repository system and development calendar. Researches and identifies innovative products or methods of development that upholds the integrity of the company’s proprietary brands.  As a leader of the team, this role will develop and mentor associates to build organizational bench strength, as well as recognize and cultivate talent.


The Sr. Manager, Product Development will report to the Sr. Director, Product Development.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Directly responsible for large and/or complex product category and manages the product development cycle from new product initiation to execution for technical product categories.
  • Partners with the Global Product Development and Costing team to ensure the development aligns to the customer’s strategic framework.
  • Requires a high level of influence, cross functional partnership and the ability to execute solutions.
  • Manages Product Developers who have responsibility for smaller or less complex product categories; Provides guidance and solutions during development, removing roadblocks for the team.
  • Develop, test and implement workflows that increase efficiency and timeliness of product development as part of continuous improvement.
  • Builds relationships and initiates processes with internal and external partners that facilitate cross- functional synergy and collaboration.
  • Strategizes the execution of the team’s activities by ensuring consistency of process, quality of information and timely execution in adherence with the Product Development timeline and speed to market.
  • Anticipates and drives issue resolution and manages up as necessary.
  • Utilizes customer and competitive intelligence on processes in product development to drive innovation.


  • Bachelor's degree in Product Development/Merchandising, Marketing or related field or equivalent experience required. MBA, preferred. Requires proficiency typically obtained with 7+ years’ experience including demonstrated leadership in retail product sourcing, development, merchandising and/or buying. Experience supporting a development team and working with global manufacturers is expected.
  • Requires an inquisitive results-oriented leader with strong strategic thinking, planning and analytical skills. Must have integrity and be dedicated to the principles of developing a strong collaborative team-based organization. Superior financial and business acumen is essential, and a highly credible management presence is necessary. Other attributes include:
    • Excellent communication skills, both written and verbal.
    • Ability to multi-task and prioritize with a sense of urgency.
    • A proven leader with self-confidence, and a solid track record of accomplishments in challenging environments.
    • Strong communicator who understands the importance of leadership through consensus, and who values and is good at partnering and relationship building.
    • Good listening skills and ability to be effective in working with all levels of the organization. 
    • Position requires some travel (up to 25%).

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
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  • What we do

    It's no surprise people are passionate about the health and happiness of their pets. So when it comes to the products and solutions they use, every detail counts. From creating and supplying the best assortment of pet accessories to ensuring our stores are fully stocked with a wide array of brands to choose from, our incredible teams of merchandising associates have everything covered – from head to tail!

  • Buying

    From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team, and show your love for pets by creating products as special as pets themselves!

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  • Planning and Allocation

    Success in our stores comes from having the right product, in the right place, at the right price — and that’s where our planning and allocation team comes in. This highly strategic and analytical team ensures that all 1,500 stores are fully stocked with over 11,000 products from seven distribution centers.

    Our Team Includes:

  • Product Development

    As the leading pet specialty retailer, innovative product development is a major key to our success. Ideas for new toys and tasty treats are continually being created by our product development team to support our future strategic needs. Interestingly enough, some of our most fun ideas are inspired by our own associates and their pets!

I love to see the product & assortment that our teams create come to life and see it on other dogs in stores, restaurants and dog parks. Brings a big smile to my face!


Sr. Buyer, Collars and Leashes

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