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Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Sr HR Coordinator

Location Phoenix, Arizona ID 2019-1558 Apply Now
About the Team:

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives.  Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our AWEsome Associate Workplace Experience!

About the Job:


This position is responsible for driving, managing and coordinating various HR processes and procedures related to PetSmart Associate Assistance Foundation (PAAF), as well as manage the life-cycle of PetSmart’s unemployment claims. This individual will also research, collect, analyze and relay data for trends and inconsistencies as well as make decisions for process improvements and coordinate daily tactical planning for those changes.


PetSmart Associate Assistance Foundation:

  • Serves as the point of contact for all PAAF requests and will assist associates through the entire request life cycle by ensuring approval of PAAF requests, making recommendations to the PAAF committee around assistance amounts, as well as initiating payments
  • Ensures that the PAAF operations remain compliant within established PAAF guidelines, policies and procedures, and governing 501 (c) (3) laws.
  • Responsible for developing and executing the short term and long-term improvement strategy of the PAAF program and communicating with multiple levels of associates, up to and including, senior leadership

Unemployment Claims:

  • Serves as the point of contact for all employment claims and will manage the process through its lifecycle
  • Provides support, including educating our leaders on the unemployment claim process, processing unemployment documents, performing research and ensuring accurate and timely information is provided to state agencies. Initiate timely telephone calls, faxes or emails to leaders or other HR divisions, to be completed, to obtain, document or pass along needed information
  • Uses the details regarding an employee's separation provided by leaders to interpret and apply state laws and regulations in response to unemployment documents
  • Responds to state agencies with all pertinent details within the time frame allowed by the state/departmental procedures
  • Acts as the liaison with our unemployment vendor to schedule quarterly meetings to ensure maximum partnership and determine unemployment trends and spending for senior leaders
  • Performs any additional functions needed to meet the goals of the department


  • Bachelor’s degree and two years’ experience in a cross-functional HR/Legal/Customer Service environment; or equivalent combination of education and experience


  • Skilled at analyzing complex issues and multiple data points in order to create solid recommendations for solutions
  • Must be able to research, conduct meetings with upper-management and evaluate the information in order to respond on behalf of the Company
  • Ability to build and maintain cross-functional and multi-level relationships, including to the SVP level
  • Exceptional oral and written communication skills, including demonstrated familiarity with legal terms and regulatory agency language
  • Must possess an advanced level of proficiency with Word, Excel, Access and PowerPoint
  • Able to handle high volume of work and work under deadlines
  • Able to demonstrate strong critical thinking, organization and time management skills
  • Able to make decisions regarding process improvements

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
Apply Now
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What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


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