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Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Services Solutions Project & Analytics Manager

Location Phoenix, Arizona ID 2020-1867 Apply Now
About the Team:

There are a lot of activities that happen in our stores, so we have 2 operations teams to make sure things run smoothly: Store Operations team and Services Operations team. Store Operations leads all operations in the core section of our stores including merchandise execution, process improvement, associate engagement, live pet care, and labor optimization. Our Services group leads all the efforts for Pet Grooming, PetsHotel, Doggie Day Camp and Pet Training. Both teams work hard to take care of our associates, pets, and pet parents while also working to grow this unique piece of our business.

About the Job:


The Services Solutions Project & Analytics Manager is a product owner responsible for the analysis, development, implementation and support of all Services Solutions reporting requirements.  Supports key Services initiatives and systems focused on analytic needs and MicroStrategy reporting. Then leads a team to bring those initiatives to life.


Product Owner for the Services ART reporting and migration teams.


  • Manage day to day reporting and analytical needs for services businesses
  • Services PRISM project owner for Salon, PetsHotel and DDC business requirements around data and reporting
  • Is empowered by the business to make critical product decisions that are related to features, backlog prioritization​
  • Understands risks, issues, and blockers being experienced by teams and actively assists with issue resolution​​
  • Leads the product functional design process based on an intimate knowledge of the users and technology.
  • Responsible for UAT testing of all analytic metrics and reporting.


  • BS/MS in Business Management or Analytics
  • Background using MicroStrategy tools
  • Balance of technical knowledge and business acumen.
  • Proactive self-starter with excellent project management skills and ability to manage multiple tasks effectively.
  • Excellent communication skills with the ability to engage, influence, and inspire team members, partners, and stakeholders to drive collaboration and alignment.
  • 5+ years of combined business, project management experience including leadership roles.
  • Experience in delivering large scale projects, as well as working within and through Systems Development Life Cycles.


  • Must possess outstanding organizational skills, including attention to detail
  • Must be able to multi-task in a fast paced, dynamic environment
  • Must possess strong interpersonal skills
  • Ability to build strong partnerships across an organization
  • Ability to navigate effectively with ambiguity
  • Ability to communicate effectively in both written and oral
  • Ability to influence up/down/across the organization, including regular interface with senior leadership


Proficient in using Microsoft Excel, Word and PowerPoint

MicroStrategy experience preferred

Advanced communication and documentation skills

Business analysis



PO Certification preferred

PMP (Project Management Professional) preferred


The physical demands and work environment are characteristic of those found in a typical office environment. Reasonable accommodations may be made to enable those with disabilities to perform essential functions.


Travel < 20%

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
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What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


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  • Earn competitive rates & incentives
  • Foster a steady, growing client base
  • Attend our grooming academy for free
  • Build incredible bonds with pets