Skip Navigation

Search Careers

Join Our Talent Community

Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Services Business Program Manager

Location Phoenix, Arizona ID 2019-1510 Apply Now
About the Team:

There are a lot of activities that happen in our stores, so we have 2 operations teams to make sure things run smoothly: Store Operations team and Services Operations team. Store Operations leads all operations in the core section of our stores including merchandise execution, process improvement, associate engagement, live pet care, and labor optimization. Our Services group leads all the efforts for Pet Grooming, PetsHotel, Doggie Day Camp and Pet Training. Both teams work hard to take care of our associates, pets, and pet parents while also working to grow this unique piece of our business.

About the Job:

The Services Business Program Manager ensures successful coordination of the business activities required to implement and maintain the new Services system PRISM for Salon, PetsHotel and Pet Training.  This position will manage all EPMO requirements for the project including business case submission, oversight and reporting, and financial analysis.  Responsibilities include the planning and coordination of activity related to project communication, definition and testing activities, deployment planning and execution of change management strategies and plans to ensure a successful transition.

The Program Manager will have joint accountability for the Services management System Projects long-term success including achieving sign-off on all business and functional requirements and related issues.  This individual will help the business project team to identify and resolve issues, manage project quality, and mitigate identified risks. 


Coordinate and supervise activities of other team members resourced to the project.


  • Develops and collaborates with IT PM on project schedules/plans, EPMO status reports, steering committee and stakeholder meeting agendas and reports, and scope planning.
  • Ensures the business team utilizes uniform project management tools and methods that complement and support IT Project Framework methodologies.
  • Negotiates business resources and forms business core team.
  • Supports the management of the budget for business items.
  • Participates in development of the business project plan/schedule and modifies as needed.
  • Identifies risks and drives risk management plans to mitigate risks.
  • Assists in resolving major issues, problems, and policy conflicts, removes conflicts.
  • Manages the business project teams’ performance of project tasks and deliverables
  • Coordinates and works with Business and IT team in the development of Business requirements and new business processes.
  • Coordinates, drives and collaborates with the user test team and IT QA Lead to execute user acceptance testing.
  • Drives and collaborates with the Training organization to execute a training and change management plan that addresses system operations, Business processes, policies and procedures.
  • Coordinates with the Business team to assess the readiness of the system and the organization to move the system into production.
  • Documents, coordinates and collaborates with the Business and IT team on a “countdown to live” schedule that will be used to put the migrated systems into production.
  • Responsible for ensuring readiness of Business resources for Pilot deploy and execution activities.
  • Establishes appropriate levels of coordination, communication and liaison with project stakeholders.
  • Tracks project progress against milestones and project dependence.
  • Directs day-to-day activities of the business project team.
  • Other duties as assigned.


  • Bachelor’s degree or equivalent experience in business management or related field.
  • 5+ years of project management experience including 2+ years in leadership roles for large scale delivery projects, as well as working within and through Systems Development Life Cycles


  • Must possess outstanding organizational skills, including attention to detail
  • Must be able to multi-task in a fast paced, dynamic environment
  • Must possess strong interpersonal skills
  • Ability to build strong partnerships across an organization
  • Ability to navigate effectively with ambiguity
  • Ability to communicate effectively in both written and oral forms


Manage the Business Training and Delivery aspects of the project budget.


Accountability for new Services system PRISM for Salon, PetsHotel and Pet Training long-term success including achieving sign-off on all business and functional requirements related issues.  Helps the business project team identify and resolve issues, mange project quality, and manage project risk. 


Ensure the correct business resources are identified and available for the project at all stages including definition, testing, training and warranty. Provide business communications to ensure stakeholders are up to date with the program, individual projects and delivery timelines.


Microsoft Project

Microsoft Office

Microsoft Sharepoint



Lean 6 Sigma (preferred), or

PMP (Project Management Professional) preferred

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
Apply Now
Map this Location

Recently Viewed Opportunities

You have no recently viewed jobs.

What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


Assistant Buyer

Join our pack!

Stay up to date with PetSmart news and career opportunities.