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Senior Tibco SME - Integrations

Phoenix, Arizona

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We're growing at a faster pace than we ever have before, investing heavily in cutting-edge technology and, more importantly, our people. Our PetSmart IT team isn't just its own department; they are valued business partners to every area of our company. At every level, our IT associates are empowered to come up with the innovative ideas that have strategic impacts on the business. You'll take pride in the work that you do and the "why" behind it all - for the love of pets.

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Job Details

About the Team:

It’s an exciting time in technology, and that buzz is felt throughout PetSmart!

We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our IT team has 4 different departments: Information Security, IT Service Delivery, Business Enabling Systems, and IT Commerce & Customer Engagement.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

About the Job:

SME – Data Integrations (TIBCO/Mulesoft)

Job Responsibilities:

Data is critical to the success of any retail organization, and at PetSmart, it is the lifeblood that drives value by providing the information to make strategic business decisions and process improvements.

As an Integration SME you will be responsible for collaborating with the Integration teams and the business to design and build sustainable Enterprise Information Management (EIM) solutions and add significant business value.  You will work closely with the build, test and deployment of the solution to ensure it meets design specification and business requirements at the same that it complies with enterprise standards and best practices.

The Integration SME also guarantees that our integration platforms are up to date on product releases and that the environments provide the features and capacity needed to allocate new solutions. 

PetSmart needs you to drive our company success by providing accurate and reliable business information that will help us to bring our pet parents closer to their pets so they can live a more fulfilled life, to be the trusted partner to pet parents, being a highly customer focused retailer.

Essential Duties and Responsibilities:

  • Works with Information Architecture, Enterprise Architecture (EA) and business area teams to review requirements, detailed technical design and specification documents to identify system dependencies and risks.
  • Support the management of the real-time Integration platforms to include tech uplift, resolving difficult, complex problems that can affect the company as a whole.
  • Runs complete platform health assessments on a regular cadence, identifying issues, gaps, or opportunities for improvement or optimization
  • Define, implement and monitor platform KPIs
  • Identifies, recommends and champions the automation of the routine tasks to drive efficiency and productivity of the team
  • Develop talent of internal staff and contractors by providing technical guidance and emphasizing application of PetSmart’s best practices and standards
  • Triages major incidents by demonstrating subject matter expertise on the platforms
  • Drives root cause analysis for problems, estimate efforts and contributes in the development of long term solutions
  • Ensures platform currency, plans capacity strategically and schedules major and minor upgrades
  • Champion efforts to ensure appropriate development best practices and assist with strategy and roadmap development.
  • Participates in operational readiness sessions to rank and sign off on incoming projects and programs
  • Defines the tooling strategy for automated code reviews, CI/CD process
  • Be current on latest industry developments and trends to help lead the development of system/process improvements


  • BS Degree in Computer Science, Computer Engineering, MIS or other technical discipline.
  • Minimum 5 years hands on development of EAI and B2B interfaces on TIBCO Business Works
  • Experience Installing and configuring TIBCO BusinessWorks 5.X, 6.X domains: Tibco Administrator, Tibco Domain Utility, TEA
  • Worked with JMS compliant Message Brokers and familiar with JMS objects, properties and administration activities
  • Experience developing or supporting Mulesoft API’s running on CloudHub or on-premises
  • Experience with REST and SOAP Applications, both as server and as a consumer
  • Good knowledge of XML, XSD, XSLT, DTD, JSON and able to navigate through complex documents
  • Experience on Java, and capable of reading and troubleshooting Java code
  • Ability to develop successful relationships with external and internal partners.
  • Ability to lead project teams consisting of internal staff, partners, and contractors.
  • Excellent oral and written communication skills.
  • Demonstrated problem solving, multi-tasking, troubleshooting skills with a high degree of flexibility.
  • Understanding of business intelligence, data warehousing, data modeling, architectures and terminology.
  • Experience in Software Development Life Cycle (SDLC) / Agile development.
  • Strong analytical skills with the ability to understand key business processes and related issues.
  • Strong self-leadership and ability to work independently and manage conflict.
  • Demonstrated experience in SQL scripting  (SQL Server and Oracle preferred).

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work! Come see our very own Dog Park!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers (Amazing towel service and locker rooms)
  • “Sit & Stay” Café serving fresh breakfast and lunch options (Healthy options, Vegan and Vegetarian, Comfort food options and Sushi)
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
  • Dry Cleaning and Shipping Services
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Pets keep us young and engaged in so many ways. So helping pet parents get what they need for their pets in the digital age is why I love my job. Even when work gets crazy, everywhere you look, there is a dog or cat who's ready to play. It's the perfect stress relief.

Senior QA Analyst



We are the largest pet specialty retailer with no plans to slow down. We enjoy being top dog and we are constantly evolving with our customers. Oh, and we have puppies and kittens and fish and turtles and hamsters — whichever pet makes you smile, you’ll see them here at our home office!


Technology is ever-changing and our teams need to be able to grow and change just as quickly. That’s why we’ve created a Continuous Associate Transformation (CAT!) Program specifically for the IT team. Whether you want to grow your career by learning new skills or gain leadership experience, PetSmart provides an engaging environment and an actionable plan to support your growth.


We’re growing at a faster pace than ever before. We are building, automating, simplifying, and innovating technology that impacts millions of pets and pet parents. The best part? We don’t have to wait months or years to see changes. We are implementing change RIGHT NOW and it motivates us to keep going.


Seriously, why not? We can’t think of a reason why you wouldn’t love it here. What are you waiting for?!

Benefits / Perks

  • Healthcare:

    Medical, Dental, Vision

  • Compensation:

    Performance Bonus, 401k Match, Deferred Compensation

  • Paid Time off:

    Vacation, Sick,Volunteer

  • Education:

    Tuition Reimbursement, Professional Development, Online Learning

  • Amenities:

    Dog Park, Fitness Center, Cafe

  • Family support:

    Onsite Childcare, Wellness Programs, Adoption Assistance

  • Employee Assistance:

    Financial Planning, Legal Assistance, Disaster Relief

  • Other Perks:

    Associate Discount, Relocation Assistance, Family Events

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Success Profile

We value the diversity in knowledge, experience, and education that our candidates bring to PetSmart. However, those aren’t the only things that make our teams successful. Take a look at just a few of the traits we look for when hiring new associates.


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