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Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Senior Manager, Creative Operations - Visual Merchandising

Location Phoenix, Arizona ID CE-19-6478 Apply Now
Job Responsibilities

As a part of the in-house creative studio, this position is responsible for working cross-functionally with Merchandising, Marketing, Store Operations and external vendors to manage the creative design process of Visual Merchandising projects. Balancing creative thinking with interpersonal and organizational skills, this position manages Visual Merchandising projects from creative concept through to final delivery.

Key Competencies

  • Proven success in working cross-functionally with various internal business partners.
  • Thorough understanding of the Visual Merchandising 2D and 3D Design development processes.
  • Thorough understanding of Print Buying and fabrication requirements.
  • Ability to source and onboard new vendors for specific project needs.
  • Fanatical about continuous improvement; experienced in the development and adoption of processes and procedures for optimum operational efficiency.
  • Highly organized with the ability to manage multiple projects on time while maintaining high quality standard, on time and on budget.
  • Exceptional data tracking, gathering, reporting and analytical skills.
  • Ability to think critically, problem-solve and adapt quickly.
  • Resourceful and forward thinking.
  • Ability to drive for results.

Essential Duties and Responsibilities

  • Oversee the project management of Visual Merchandising programs.
  • Coordinate efforts with Buying, MP&A and Store Operations teams.
  • Support the Visual Merchandising Creative team by ensuring that briefs are complete and contain quality content and that Brand & Visual Merchandising guidelines are executed consistently.
  • Project manage the creative design and production process for Visual Merchandising projects; facilitating kick-off meetings with cross-functional partners, scheduling and managing projects through the in-house Creative Studio.
  • Partner with Sr. Manager, Visual Merchandising Communications on developing and ensuring the adherence to policies, guidelines and requirements.
  • Provide manager with regular updates including, but not limited to, Creative KPIs, project/campaign status and financial tracking.
  • Source and onboard new vendors and train them in PetSmart processes, standards and requirements.
  • Stakeholder in RFP and vendor selection process.
  • Manage external vendors including negotiations, timelines, quality standards and final deliverables.
  • Facilitate invoice approval process.
  • Identify continuous improvement opportunities and proactively develop and implement workflow processes and procedures for optimum operational efficiency.

Education and Experience

  • Bachelors degree or equivalent combination of relevant experience and education.
  • 5+ years experience in project/program management of creative design projects.
  • Proven experience managing multiple ongoing projects with hard deadlines and cross-functional impact.
  • Experience in an in-house Creative Studio or Agency preferred.
  • Printing and fabrication industry experience a plus.
  • Instore Retail experience a plus.

Technical Skills

  • Proficient in Workfront with Administrator experience required.
  • Solid Excel, Word and Outlook skills required.
  • Adobe design programs knowledge a plus.

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What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


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