Skip Navigation

Search Careers

Home Office

Senior Business Systems Analyst

Location Phoenix, Arizona ID IT-18-6345 Apply Now
Job Responsibilities

Senior Business Systems Analyst

IF YOU ARE HAVING DIFFICULTY WITH THE "UPLOAD RESUME" BUTTON PLEASE USE THE "COPY AND PASTE" METHOD TO SHARE YOUR RESUME. THANK YOU.

How this role will make an impact:

In this position, you will identify, define, analyze, prioritize, test, and refine the technology platform requirements, and work with cross functional IT and business teams to deliver the final product. The role will work directly with our various internal and external stakeholders - business partners, IT teams and external vendors - to ensure successful translation of those requirements into solutions. This is an exciting opportunity to be a part of one of the most highly visible projects in IT, to be a part of PetSmart's Loyalty program and work with the data on the back-end.

Your goals and responsibilities will include:

  • Support the creation of business requirements and functional design specifications.
  • Identify gaps between business requirements and application capabilities and recommend options.
  • Actively engages with a team of developers, architects, and analysts in delivering business requirements, technical requirements and testing for the implemented functionalities.
  • Work closely with the business throughout the project to ensure solution meets business needs.
  • Understands the business operations in detail; knowledgeable of current and possible future practices, trends, and information affecting multiple business functions and aspects of how they relate to other areas.
  • Ensures the appropriate IT teams are engaged in the solution so all effected systems are included.
  • Influences technical solution. Identifies gaps between technical solution/application capabilities/business requests, and negotiates resolution.
  • Guide vendor partners to ensure deliverables are high quality, on time, and meet the business needs. Ensure that proposed system changes are supported by application vendor.
  • Evaluate, coordinate and/or applies vendor package and software tool upgrades and patches.
  • Ability to engage business and extract requirements that may or may not be stated directly. Ability to resolve issues quickly and accept responsibility for the resolution.
  • Support creation and implementation of the quality assurance strategy, approach, and detailed plan.
  • Create and execute test plans, cases and scripts; establish and manage acceptance criteria, identifies defects and works to a resolution with developers and business teams.

What you’ll bring to the table:

  • Bachelor’s degree preferred or equivalent work experience.
  • Minimum 5+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating vendor packages; played a significant role in leading or managing medium to large projects.
  • 2-3 years running SQL queries, analyzing customer data, identify duplications and gaps.
  • Very strong analysis/troubleshooting skills, strong partnering/relationship building skills.
  • Strong understanding of the Software Development LifeCycle
  • Experience with business modeling and requirements management tools, as well as knowledge of project management and application implementation methodologies
  • Experience working on projects involving the implementation of 3rd party software solutions

NICE TO HAVES:

  • Understanding of APIs and modern technology architecture
  • Experience using data analysis to measure digital marketing/campaign performance
  • Deep understanding of relational databases or customer research statistics
  • Experience with content management systems/technologies
  • Experience with template creation/mockups

We’re growing at a faster pace than we ever have before, investing heavily in cutting-edge technology and, more importantly,OUR PEOPLE.

Our PetSmart IT team isn’t just its own department, they are valued business partners to every area of our company. At every level, our IT associates are empowered to come up with innovative ideas that have strategic impacts to the business.

You’ll take pride in the work that you do and the “why” behind it all—for the love of pets.

WHY YOU’LL LOVE IT HERE:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite childcare facility
  • Volunteer events with PetSmart Charities

Submit Resume
Apply Now
Map this Location

Recently Viewed Opportunities

You have no recently viewed jobs.

  • Commerce & Customer Engagement

    The Commerce & Customer Engagement team helps create seamless experiences during all interactions between PetSmart and pet parents. From driving simpler e-commerce transactions to maximizing our mobile applications, this team is always driven by the passion to make a difference in the lives of pets and pet parents.

    "The passion behind our work is truly driven by creating better experiences for pets and pet parents."

    Dawn

    Sr. Business Relationship Director
  • Business Enablement

    If you like streamlining processes for team efficiencies, then our Business Enablement team is a great fit for you. Established 1 year ago, this brand new, fast-growing team focuses on enablement of our business systems. Their goal is to foster system synergies across our different business units to make more strategic, holistic decisions.

    Our IT team isn’t just their own department; they are treated as a valued business partner in every area of our company.

  • IT Solutions

    Focusing on maximizing our BI tools and data management processes, our IT Solutions team provides the technology our business leaders need to make holistic, strategic decisions. The resources that this team develops and maintains are instrumental to the continued growth of our omni-channel business.

    At every level, we empower our technology leaders so they can make decisions that are right for our business.

  • IT Service Delivery

    Whenever there are issues with our technology, the IT Service Delivery team roars into action. Providing round-the-clock technical engineering and support for our organization’s store locations, home offices, and distribution centers, this team is responsible for application, infrastructure, and enterprise information management support across PetSmart.

    We’re always renewing our commitment to technology. In fact, the last two years have been a transformational period in our IT departments.

Meet Mike

Our CIO, Mike Goodwin, is the fearless leader of our innovative IT team. Learn more about his team and why it's a great time to work at PetSmart.

Our culture is very relationship-driven. It’s this collaboration that is the key to moving around and getting things done.

Alison

Project Manager