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Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Program Lead of Vet Services

Location Phoenix, Arizona ID OP-18-6408 Apply Now
Job Responsibilities


The In Store Veterinary Services Program Lead position within the Store Operations team is responsible for planning, developing, and maintaining In Store Veterinary Program Programs, such as Shot Clinics and Independent Vet Operations, in eligible PetSmart stores. This position is responsible for coordinating interested parties through the PetSmart approval process, working with multiple internal departments and external partners to manage documentation completion and operational review. This position also serves as the liaison to operators once they are operational in-store, supporting all operational and programmatic duties. This position will also perform basic analytics to determine program performance and success measurements. This position will require cross-functional collaboration throughout the Store Operations and Services team, both at the Home-Office and throughout the Field.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Manages all operations and program guidelines for In Store Veterinary Programs, such as Shot Clinics and Independent Vet Operations.
  • Coordinates interested parties through the PetSmart approval process, including pre-screening requirements, policy and document review and revision, fixtures and equipment requirements, and internal partner coordination. Partners closely with District and Store Leaders during the negotiation and approval process.
  • Serves as main point of contact for operators once they are operational in-store. Reviews contact mailbox daily to provide timely communication, issue resolution, and other program maintenance needs.
  • Serves as a point of contact for Banfield alignment around operational practices within the store.
  • Partners with in-house corporate veterinarians to maintain an operators’ network, connecting practice managers and/or managing doctors to discuss topics such as best practices, education, and policy alignment.
  • Manages various aspect of Program run-the-business, including working with participating stores on execution and integration, maintaining policies and procedures, monitoring issue resolution, and driving ongoing process improvement.
  • Provides varying analysis, perspectives, interpretations and recommendations to leadership on future program modifications, consolidations or additions.
  • Leads key projects impacting In Store Veterinary Programs, required to work independently or cross-functionally on a broader team.
  • Builds strong relationships with Home-Office and Field partners, particularly those within Store Operations and Services, while actively communicating with the teams.


No direct supervisory responsibility.


This position has no budget responsibility.


Bachelor's degree from a four-year college or university and a minimum of 2 years of related experience working in business or retail; or equivalent combination of education and experience. Retail experience preferred.


  • Must demonstrate business and financial acumen.
  • Must possess excellent problem-solving, analytical and critical thinking skills.
  • Must possess outstanding organizational skills, including attention to detail.
  • Must demonstrate ability to build partnerships/relationships with internal and external partners, leveraging interpersonal skills to build trust.
  • Must be able to multi-task in a fast paced, dynamic environment.
  • Must be proficient in using the Microsoft Office Suite including experience with Excel, Word, PowerPoint, and Access.


None required.


The physical demands and work environment are characteristic of those found in a typical business office environment. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

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What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


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