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In the ever-changing world of pet products, we work to build the ultimate customer experience by making the best products and solutions come to life. As part of our expert merchandising team, you will help us keep pets and pet parents all kinds of happy and healthy.

Product Quality Engineer - Hardgoods and Specialty

Location Phoenix, Arizona ID 2019-1714 Apply Now
About the Team:

Our Product Development group focuses on delivering customer-centric innovations that are available only at PetSmart. This allows us to create products and solutions that our pet parents are asking for that they can’t find anywhere else. This team partners with Merchandising, Brand Management, Product Design & Integrity, and Global Sourcing to bring the product from vision to reality.


About the Job:

We are the Product Integrity Department. We ensure that PetSmart products are safe, compliant and perform well for our customers and their pets. We do this by building and managing product standards, fostering a healthy supplier quality management program, and driving product & process improvements.

• Continually build and maintain product testing and inspection standards to ensure they are in-line with any applicable safety or regulatory requirements.
• Work with Product Development (PD), Brand Management and Buying teams to identify product expectations and support by building out the right critical to quality standards.
• Regularly meet with the PD team to discuss new or changing products and offer insight that focuses on mitigating safety risks and ways to achieve desired performance.
• Work with Global Sourcing (GS) to ensure vendors have the right technical and process capabilities.
• Partner with PD, GS and vendors for root cause analysis and corrective action preventative actions (CAPA) for trending quality issues.
• Review and provide follow up on failed product testing and inspections.
• Track, report and elevate trending significant product issues.
• Coordinate product removals, reworks and recalls.

Essential Functions

  • Support Product Quality Development (within assigned categories): Product Review, CTQ Standards, Testing Protocols, Inspection Standards, Sample Evaluation, etc.
  • Support Supplier Quality Management (within assigned categories): Supplier Capability Assessments, Quality Standards Alignment, Pre-Testing Review, Review and Disposition Product Testing/Inspections
  • Support Product Quality Improvement (within assigned categories): Track and Escalate Significant Product Issues, Coordinate Product Rework/Recalls, Identify and Implement new CTQ Standard Opportunities
  • Maintain effective work relationships by partnering with assigned Global Sourcing, PD and Buyers, to help ensure a high quality and safe product is delivered within cost and on time.
  • Act as a technical resource to cross-functional partners regarding appropriate regulatory, safety and product performance requirements for specific product categories.

Experience

  • Minimum 3-5 years in a manufacturing or quality role for consumer products.
    • Bachelor’s Degree in Science, Engineering or Business.
    • Working knowledge of consumer product regulations (US & Canada).
    • Familiar with various voluntary standards (ASTM, UL, NSF, etc.)
    • Key project management and reporting 

Knowledge and Skills

  • Self-motivated, passionate, empathetic, approachable
    • Excel in communication, project management, and analysis with a love of facts
    • Ability to work independently in a fast-paced environment and manage multiple projects at once
    • Knowledge of how products are made. (e.g. how plastics are molded, or how metals are casted and forged)
  • ASQ Certification (CQE, CQA, or CQM/OE)


About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
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  • What we do

    It's no surprise people are passionate about the health and happiness of their pets. So when it comes to the products and solutions they use, every detail counts. From creating and supplying the best assortment of pet accessories to ensuring our stores are fully stocked with a wide array of brands to choose from, our incredible teams of merchandising associates have everything covered – from head to tail!

  • Buying

    From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team, and show your love for pets by creating products as special as pets themselves!

    Our Stores Have:

  • Planning and Allocation

    Success in our stores comes from having the right product, in the right place, at the right price — and that’s where our planning and allocation team comes in. This highly strategic and analytical team ensures that all 1,500 stores are fully stocked with over 11,000 products from seven distribution centers.

    Our Team Includes:

  • Product Development

    As the leading pet specialty retailer, innovative product development is a major key to our success. Ideas for new toys and tasty treats are continually being created by our product development team to support our future strategic needs. Interestingly enough, some of our most fun ideas are inspired by our own associates and their pets!

I love to see the product & assortment that our teams create come to life and see it on other dogs in stores, restaurants and dog parks. Brings a big smile to my face!

Jessica

Sr. Buyer, Collars and Leashes

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