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Home Office

Product Quality Analyst (Data Analytics)

Location Phoenix, Arizona ID 2020-1916 Apply Now
About the Team:

Our Proprietary Brands team focuses on building brands that are exclusive to PetSmart and that pet parents and pets love.  Our team partners with product development, merchandising, product design, product integrity and global sourcing to bring the brand essence to life in product form. 


About the Job:

Our Proprietary Brand Quality Team supports the development and creation of customer-centric innovations that pet parents love and rave about by ensuring that quality is top of mind from product ideation to creation. We do this by building and managing product standards, fostering a healthy supplier quality management program and driving product & process improvements.

As a Quality Data Specialist, you will play a key roll in driving analytics around quality performance, leveraging data to guide remediation efforts for on-shelf product as well as help anticipate quality risks and concerns throughout new product development.

You will be responsible for the creation and execution of data quality governance procedures and standards, defining and maintaining data quality goals, metrics and processes, building out data quality dashboards, and identifying gaps and deficiencies within the current data process.

This position requires an exceptional analytical skill set along with business acumen to effectively analyze the business and make impactful recommendations.

Essential functions:

  • Develop and implement data collection systems and processes that are capable of drawing numerous data points into one centralized location
  • Perform data analysis for product performance based on customer reviews, return rates and quality incident rates
  • Effectively manage significant issues and escalates to leadership teams appropriately by producing detailed reports to support decision-making processes
  • Act as primary contact for execution of Proprietary Brand product removals, reworks and recalls. Coordinate store, distribution center and home office communications on actions to be taken and disposition of affected products.
  • Enhance existing data collection and management processes within Consumables Quality and Social Responsibility Teams

Experience:

  • Bachelor’s degree required, preferably with a business, analytics or supply chain focus
  • Working knowledge of global manufacturing supply chain in the pet category/apparel/hard goods/electronics/toys

Knowledge and Skills:

  • Requires strong experience and knowledge in data analytics and data management systems
  • Requires excellent organizational skills and ability to prioritize multiple projects at once
  • Requires effective written and verbal communication skills to professionally present information to all levels of leadership and key partners
  • Requires strong analytical and problem-solving skills to analyze data and interpret trends to create actionable business plans
  • Requires knowledge in big data management systems and tools such as Micro-Strategy or similar
  • Requires proficient to advanced SQL skills: querying, tuning.
  • Exceptionally strong Excel and PowerPoint Skills

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
Apply Now
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  • What we do

    It's no surprise people are passionate about the health and happiness of their pets. So when it comes to the products and solutions they use, every detail counts. From creating and supplying the best assortment of pet accessories to ensuring our stores are fully stocked with a wide array of brands to choose from, our incredible teams of merchandising associates have everything covered – from head to tail!

  • Buying

    From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team, and show your love for pets by creating products as special as pets themselves!

    Our Stores Have:

  • Planning and Allocation

    Success in our stores comes from having the right product, in the right place, at the right price — and that’s where our planning and allocation team comes in. This highly strategic and analytical team ensures that all 1,500 stores are fully stocked with over 11,000 products from seven distribution centers.

    Our Team Includes:

  • Product Development

    As the leading pet specialty retailer, innovative product development is a major key to our success. Ideas for new toys and tasty treats are continually being created by our product development team to support our future strategic needs. Interestingly enough, some of our most fun ideas are inspired by our own associates and their pets!

I love to see the product & assortment that our teams create come to life and see it on other dogs in stores, restaurants and dog parks. Brings a big smile to my face!

Jessica

Sr. Buyer, Collars and Leashes

Learn more about our

Merchandising Opportunities

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