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Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Manager, LP & Safety

Location Phoenix, Arizona ID 2019-1801 Apply Now
About the Team:

Our Finance team ensure we are accountable and on track to company strategies. Their responsibilities include forecasting, in-season management, and analysis across business units. From sales and margin to operations and expenses, our Finance team provides consistent, accurate information to cross-functional partners to support PetSmart's growth initiatives.

About the Job:

 The Manager of Loss Prevention and Safety is responsible for overseeing Loss Prevention and Safety operations for assigned Distribution Center(s). 


 Key competencies include, but are not limited to, the following:

  • Solid knowledge of OSHA General Industry and safety practices for Warehouse and Distribution
  • Proven management experience and leadership skills
  • Exceptional investigative and interviewing skills
  • Solid knowledge and understanding of distribution loss prevention activities
  • Strong analytical and problem-solving skills
  • Strong organizational and interpersonal communication (i.e., verbal and written) skills
  • Proficient knowledge and understanding of all applicable analytical reporting generated by the Business Information Warehouse (BIW), SAP, ASPECT and Case Reporting Systems
  • Solid knowledge and understanding of computer applications (e.g., Word, Excel, PowerPoint, etc.)
  • Accurate and timely reporting of data
  • Self-managed individual


  • Provides Loss Prevention and Safety leadership and support in their assigned Distribution Center(s)
  • Experience with workers safety and OSHA compliance processes to identify proactive solutions
  • Manages the research, analysis and interpretation of shrink and safety trends and develops strategies for execution and improvement
  • Directs investigations and resolution of all Loss Prevention and Safety activities in their assigned Distribution Center(s)
  • Ensures that all investigations and resolutions comply with applicable federal, state and local laws as well as Company policy
  • Conducts Shrink and Safety compliance reviews and provides appropriate operational support/follow-up to ensure opportunities for improvement are identified and corrected
  • Provides recommendations and coordinates implementation of policies and procedures to ensure integrity of supply chain operations and Loss Prevention and Safety programs
  • Provide leadership and development guidance to a team of LP/Auditors for assigned DC
  • Ensures and supports Shrink and Safety training sessions are conducted at their distribution center(s)
  • Provides support to DC management in the investigation and administration of activities to reduce safety incidents and inventory loss during distribution activities to stores
  • Works with outside agencies (e.g., federal, state and local law enforcement, etc.), as necessary
  • Performs special projects at the direction of the Senior Manager Loss Prevention and Safety


  • Bachelor Degree in Occupational Safety and Health, Criminal Justice, or an appropriate field of study preferred. 
  • A minimum of 10 years Loss Prevention/Safety/Leadership (or related) experience preferred


  • CSP, ASP, or OHST Preferred
  • Interview and Interrogation Techniques Certification (e.g., Wicklander-Zulawski, Reid, etc.) preferred 
  • CFI (Certified Forensic Interviewer) certification desirable.

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
Apply Now
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What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


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