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Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Loyalty Program Specialist

Location Phoenix, Arizona ID CE-19-6658 Apply Now
Job Responsibilities

The Loyalty Program Specialist is responsible for executing PetSmart Loyalty program initiatives and associated member lifecycle direct marketing programs. They will assist with member management plans for acquisition, engagement and retention to drive more personalized and relevant experiences to Treats Members.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

  • Support the Loyalty team in the planning and execution of loyalty program elements that are designed to retain and engage Treats members
  • Assist in execution of promotional offer planning process and configuration of bonus points offers within the loyalty platform
  • Execution of creative briefs and proposals for developing program messaging at a variety of customer touch-points aimed at member lifecycle management
  • Prepare program reporting and distribution of reports to key stakeholders
  • Collaboration and coordination with internal stakeholders and adjustment of calendars as needed
  • Creation and management of process documentation and tracking of loyalty enhancements, campaigns and providing recap reports
  • Coordination with third party agencies and vendors on all aspects of member and program management
  • Serve as a liaison for customer care and PetSmart Operations to resolve member questions/customer escalations when needed
  • Develop understanding of member journeys, experiences and loyalty best practices


  • Partnership: Collaborate with colleagues acrossPetSmart, including: Marketing, CRM, Analytics and others to execute strategically sound, efficiently managed initiatives thatresult inhigh customer-level ROI.
  • Customer Centricity: The PetSmart Treats program supports delivering best-in-class member experiences with a focus on delivering strong business results. This role will support that agenda and ensure tactics and execution to drive PetSmart Treats member retention and engagement. This role is responsible for contributing to theoverarching customer experience and management agenda.
  • Planning: Coordinate and execute loyalty tactics across multiple channels to deliver exceptional member experiences.


  • Collaboration across multiple business functions including Marketing, Merchandising, Services and Finance
  • Able to demonstrate advanced PC application skills (Excel, Word, and PowerPoint)
  • Ability to manage complex systems/campaign workflows
  • Ability to complete multiple tasks and meet deadlines in a fast-paced environment
  • Exceptional planning, communication, and reporting skills
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Ability to remain flexible to changing business needs and react to those needs in a professional positive manner
  • Accepting of coaching, guidance and supervision.


  • Bachelor's degree (BA/BS) from four-year college or university required.
  • Self-starter with strong communication and problem-solving skills
  • Strong planning and organizational skills
  • Ability to understand key business problems and translate into marketing solutions
  • Previous loyalty experience a plus, or experience in omni-channel marketing, digital marketing, retail marketing or member-based customer marketing

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What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


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