Lead InvestigatorLocation Phoenix, Arizona ID FN-19-6723 Apply Now
The Investigator III is responsible for leading the identification, investigation, and resolution of highly complex investigations which have a substantial negative impact on company profitability, reputation, or ability to conduct business. These investigative types include but are not limited to, organized retail crime investigations, falsification of company documents and records, investigations involving collusion with internal and external parties, and investigations involving multiple subjects.
The Investigator will develop exception reporting search criteria, identify methods for gathering intelligence, will build and maintain a nation-wide network of public and private investigative resources, and will partner with law enforcement agencies including prosecutors and state and federal law enforcement to resolve instances of loss. The Investigator III will possess expert level knowledge in multiple investigation disciplines, including fraud, animal cruelty investigations, and organized retail crime. The Investigator III may be responsible for the development of investigative training material and best practices to aid in the development of junior investigators. The Investigator III will be responsible for investigations which may require the utilization of significant internal resources and will lead those resources as needed. The Investigator III will be responsible for representing the department to industry organizations in their applicable discipline.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Identifies and pursues investigative leads with substantial business impact (major cases). Develops investigation plans and coordinates with multiple law enforcement agencies as needed to support the resolution of these investigations. Identify sources of intelligence which may include paid informants and undercover investigations.
- Creates investigative plans, identified resource needs, delegates or conducts interviews of witnesses/suspects, and compiles comprehensive investigative reports of findings. Serve as the lead investigator on surveillance deployments supporting the development of more junior staff.
- Provides discipline-specific expertise on investigative best practice and procedures serving as the company expert and advisor on all investigative matters within area of expertise. Will conduct research on new and emerging threats and offer and document solutions to identified vulnerabilities. Assist in the development of policy and procedure.
- Will assist in the investigation and resolution for allegations of threats for workplace violence. May serve as lead investigator, responder, or member of threat assessment team for threat of workplace violence incidents. Responsible for identifying sources of intelligence to identify and resolve vulnerabilities and corporate risks.
- Serve as investigation-specific lead in absence of more senior staff. May be required to deploy for extended periods to partner with law enforcement or conduct investigations (depending on investigative specialty).
- Broad knowledge of investigations and criminal justice process, practices, and procedures as well as common fraud schemes in a retail and/or corporate environment. Familiarity with prosecution and case building requirements.
- Experience training and developing staff in investigative expertise.
- Administrator level experience with computer-based exception reporting systems and intelligence gathering software.
- Requires a high degree of professionalism and the ability to handle confidential and insider information with regularity.
- Ability to remain flexible in a fast-paced, changing environment and to prioritize goals. Exceptional ability to multi-task and function in a high stress, high volume work environment.
- Must have integrity and consistently exhibit a strong work ethic. High level of professionalism, self-motivation, and sense of urgency.
- Exceptional verbal, written, and interpersonal communication skills, with ability to communicate complex information accurately, clearly, and quickly to all organizational levels (including executives).
- Bachelors' Degree in Criminal Justice, Business, other related field, or relevant work experience.
- Combined 10+ years of experience in security, military, law enforcement, private-sector investigations, or retail loss prevention.
- 5 years of experience must have been in an investigations intensive position (e.g., detective, special agent, investigator, etc.) Demonstrated expertise through industry certification such as CPP, PCI, CHI, CFE, etc.
- Wicklander-Zulawski Interview and Interrogation Techniques
- CPP, PSP or Certified Humane Investigator strongly preferred. Graduate degree or JD strongly preferred.
- CPP, PSP, PCI, Certified Humane Investigator, CFI, or other expert-level industry designation.