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Wouldn’t you love to bring your pet to the office and work in an environment that feels like family? Well, you can have all that and more in our home office in Phoenix, AZ. It’s part of how a career at PetSmart is the purr-fect fit for some of the best and brightest people. Learn more about our home office here.

Lead Investigator

Location Phoenix, Arizona ID FN-19-6723 Apply Now
Job Responsibilities


The Investigator III is responsible for leading the identification, investigation, and resolution of highly complex investigations which have a substantial negative impact on company profitability, reputation, or ability to conduct business. These investigative types include but are not limited to, organized retail crime investigations, falsification of company documents and records, investigations involving collusion with internal and external parties, and investigations involving multiple subjects.

The Investigator will develop exception reporting search criteria, identify methods for gathering intelligence, will build and maintain a nation-wide network of public and private investigative resources, and will partner with law enforcement agencies including prosecutors and state and federal law enforcement to resolve instances of loss. The Investigator III will possess expert level knowledge in multiple investigation disciplines, including fraud, animal cruelty investigations, and organized retail crime. The Investigator III may be responsible for the development of investigative training material and best practices to aid in the development of junior investigators. The Investigator III will be responsible for investigations which may require the utilization of significant internal resources and will lead those resources as needed. The Investigator III will be responsible for representing the department to industry organizations in their applicable discipline.


  • Identifies and pursues investigative leads with substantial business impact (major cases). Develops investigation plans and coordinates with multiple law enforcement agencies as needed to support the resolution of these investigations. Identify sources of intelligence which may include paid informants and undercover investigations.
  • Creates investigative plans, identified resource needs, delegates or conducts interviews of witnesses/suspects, and compiles comprehensive investigative reports of findings. Serve as the lead investigator on surveillance deployments supporting the development of more junior staff.
  • Provides discipline-specific expertise on investigative best practice and procedures serving as the company expert and advisor on all investigative matters within area of expertise. Will conduct research on new and emerging threats and offer and document solutions to identified vulnerabilities. Assist in the development of policy and procedure.
  • Will assist in the investigation and resolution for allegations of threats for workplace violence. May serve as lead investigator, responder, or member of threat assessment team for threat of workplace violence incidents. Responsible for identifying sources of intelligence to identify and resolve vulnerabilities and corporate risks.
  • Serve as investigation-specific lead in absence of more senior staff. May be required to deploy for extended periods to partner with law enforcement or conduct investigations (depending on investigative specialty).
  • Broad knowledge of investigations and criminal justice process, practices, and procedures as well as common fraud schemes in a retail and/or corporate environment. Familiarity with prosecution and case building requirements.
  • Experience training and developing staff in investigative expertise.
  • Administrator level experience with computer-based exception reporting systems and intelligence gathering software.
  • Requires a high degree of professionalism and the ability to handle confidential and insider information with regularity.
  • Ability to remain flexible in a fast-paced, changing environment and to prioritize goals. Exceptional ability to multi-task and function in a high stress, high volume work environment.
  • Must have integrity and consistently exhibit a strong work ethic. High level of professionalism, self-motivation, and sense of urgency.
  • Exceptional verbal, written, and interpersonal communication skills, with ability to communicate complex information accurately, clearly, and quickly to all organizational levels (including executives).


  • Bachelors' Degree in Criminal Justice, Business, other related field, or relevant work experience.
  • Combined 10+ years of experience in security, military, law enforcement, private-sector investigations, or retail loss prevention.
  • 5 years of experience must have been in an investigations intensive position (e.g., detective, special agent, investigator, etc.) Demonstrated expertise through industry certification such as CPP, PCI, CHI, CFE, etc.
  • Wicklander-Zulawski Interview and Interrogation Techniques
  • CPP, PSP or Certified Humane Investigator strongly preferred. Graduate degree or JD strongly preferred.


  • CPP, PSP, PCI, Certified Humane Investigator, CFI, or other expert-level industry designation.

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What We Do

At our home office, passionate professionals come together to focus on one thing — the love of pets. Whether it's sniffing out new store locations, analyzing business trends, or providing technology solutions, this common bond is what motivates us every day to create the best possible experience for pet parents and their pets.

Our home office is so pet friendly, it even has its own on-site dog park

Associate resource groups enable our diverse communities to come together and shine

From family BBQs to volunteer days, we’re always putting on exciting events

Career progression is supported through training opportunities and individual development plans

Our Opportunities

You don’t have to work in our retail stores to make the world a better place for pets. No matter where your specialties lie, you will be able to develop your skills and provide solutions that will make a huge difference in the lives of millions of pets and in your career.

Life In Phoenix

A city on the rise, Phoenix is the cat’s meow. With tons of attractions, indoor and outdoor activities, dining, nightlife, shopping destinations, and more, it’s easy to see why we love it here.

The average temperature in Phoenix is 72.6 degrees

Phoenix is the 5th largest metropolitan area in the U.S.

Arizona gets nearly 300 days of sun every year

Phoenix has teams for all four major professional sports

My favorite thing about our corporate office is the ability to find a puppy at any given moment!


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