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Director of Contract Manufacturing

Location Phoenix, Arizona ID PD-18-6415 Apply Now
Job Responsibilities

The Director of Contract Manufacturing will be responsible for developing and managing the contract manufacturing network for PetSmart Proprietary Brands Consumables, Hard Goods, and Specialty sourced in North America. This position requires strong demonstrated negotiation, analytical/problem solving skills and an ability to implement new sourcing initiatives and lean/continuous improvement programs. Directs organization's overall North America Proprietary brand co-manufacturing operations, including: sourcing, production planning, purchasing and inventory of packaging materials and finished goods, and selection of vendors. Develops strategic plans to improve productivity, cost, quality, and efficiency of operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Ensure all manufacturers are meeting service, cost, quality, sustainability and innovation needs
  • Ensure adequate capacity from all suppliers to meet our development plans
  • Create sourcing strategies for contract manufacturers
  • Identify new suppliers and capabilities as needed for innovative product launches or extensions
  • Develop formal quarterly supplier relationship management for all primary suppliers
  • Execute and maintain supply agreements
  • Develop and own price lists for each supplier and ensure accuracy in the item set up process
  • Responsible for the overall operational management of our external contract manufacturing network while ensuring alignment to strategic goals and objectives of our supply chain.
  • Responsible for operations and supply chain execution of our external manufacturing sites including measuring performance tracking KPIs and holding regular reviews with our key partners including MP&A, Product Development, and Brand to ensure consistent performance.
  • Lead efforts to optimize the flow of inventory from receipt of raw materials to deployment of finished goods; drive inventory accuracy and real time visibility to production
  • Lead sourcing strategy to deliver ongoing cost savings targets
  • Ensure raw material, packaging, and finished good suppliers meet on time delivery and supply demands
  • Work between internal stakeholders and supplier to develop accurate demand forecast and timely production scheduling
  • Drives production lead time optimization and production efficiency cost reductions
  • Lead a new team and develop overall proprietary brand sourcing, co-manufacturing and production management strategy to deliver on innovation and product optimization goals.


BS degree in Engineering, Technology, Supply Chain Management, Business, or Operations. Master’s a plus. 10+years of experience in supply chain management or operations in a CPG environment

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  • What we do

    It's no surprise people are passionate about the health and happiness of their pets. So when it comes to the products and solutions they use, every detail counts. From creating and supplying the best assortment of pet accessories to ensuring our stores are fully stocked with a wide array of brands to choose from, our incredible teams of merchandising associates have everything covered – from head to tail!

  • Buying

    From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team, and show your love for pets by creating products as special as pets themselves!

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    Success in our stores comes from having the right product, in the right place, at the right price — and that’s where our planning and allocation team comes in. This highly strategic and analytical team ensures that all 1,500 stores are fully stocked with over 11,000 products from seven distribution centers.

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  • Product Development

    As the leading pet specialty retailer, innovative product development is a major key to our success. Ideas for new toys and tasty treats are continually being created by our product development team to support our future strategic needs. Interestingly enough, some of our most fun ideas are inspired by our own associates and their pets!

I love to see the product & assortment that our teams create come to life and see it on other dogs in stores, restaurants and dog parks. Brings a big smile to my face!


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