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When it comes to caring for pets of every shape, size, and stature, we’ve got a great story to share. Happily, we also have a great marketing team on hand to help us tell it. Join our team of creative pet lovers and you’ll be able to use your marketing skills to help further strengthen the bond between pet parents and our brand.

Digital Product Manager

Location Phoenix, Arizona ID 2019-1314 Apply Now
About the Team:

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love, and to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 5 departments including, Marketing, Creative, Digital, Communications, and our Loyalty & CRM team. Everyone brings his or her own points of view to create a unique experience for our pet parents and pet parents


About the Job:

The Digital Product Owner will lead the tactical implementation of product development for assigned digital property. This position will collaborate cross functionally with business leaders and IT to define overall product requirements, vision and long-term strategic roadmaps and drive continuous development of assigned digital platform and enterprise initiatives.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Build the product roadmap and ensure timely delivery of key initiatives.
  • Define and create an intake process for stakeholders that captures, evaluates and prioritizes all proposed ideas for projects, products, services, and enhancements for assigned area.
  • Maintain the product backlog, with detailed, actionable, and prioritized epics, features, and user stories and acceptance criteria
  • Build the business case
  • Maintain in constant communication with the business of sprint progress and any impediments that may require clients input
  • Establish success criteria for key product features using meaningful metrics
  • Collaborate closely with developers during sprints. Clarify requirements and make timely decisions on execution details
  • Drive continuous improvement of the product and process based on metrics.
  • Collaborate with stakeholders across business, technology and creative to ensure alignment by balancing competing interests and needs across the organization to arrive at a clear vision, communicating effectively and aligning various partners along the way
  • Drive efficiency and effectiveness of the processes and tools.

KEY COMPETENCIES

  • Strong analytical skills - must be able to assemble and interpret data and deliver business insights
  • Agile and flexible with changing priorities and business needs and in working with diverse teams and people
  • Excellent organizational and time management skills
  • Ability to synthesize multiple sources of data to make decisions
  • Strong computer skills, including proficiency with Microsoft office applications, including intermediate capabilities with Excel, Word & Powerpoint
  • Excellent problem-solving skills – able to identify, analyze and propose solutions to various technical and business issues
  • Demonstrated ability to work in a fast-paced, “self-starter” environment serving as a catalyst for change and managing multiple workstreams simultaneously
  • Exhibit professional initiative and entrepreneurial drive

EDUCATION and/or EXPERIENCE 

  • Bachelor’s degree in Business, product management, IT, or equivalent work experience
  • 5+ years Digital experience
  • 3+ years working in an agile environment

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
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What We Do

We love pleasing pet parents with brilliant products and services. But without our team of marketing experts on hand to make sure every pet parent knows about it all, we wouldn’t be as successful as we are today. So whether it’s marketing, creative, or digital that gets your tail wagging, you’ll find you fit right in here at PetSmart.

Our stores offer over 11,000 Products

Our Team Creates Dozens Of Brands That Are Exclusive to PetSmart

Marketing

Our marketing team is always working to find the best ways to stay connected with pets and their parents. From purr-inducing national campaigns to perfectly personalized loyalty programs, we do all we can to be the best-in-show brand for everything pets need. Recently, the team even collaborated with Ellen DeGeneres to help get the word out about an innovative and exciting pet lifestyle brand.

“I’m thrilled to be working for such a strong company that is completely devoted to understanding and serving the needs of its customers. PetSmart plays an important role in the lives of both pet parents and their pets, and I get to work with the teams to provide our customers with the most compelling and meaningful experiences both in stores and across digital platforms.” StaciaEVP, Customer Experience and Merchandising

Creative

Our creative team always strives to deliver a fetching brand experience – pun intended. Their creativity and clever thinking helps us to share the story of our brand through words, images and videos. Whatever the platform or channel, our creative experts make people laugh, smile, and realize how important pets are to their lives.

“I’ve worked in various industries throughout my career but it’s different here. There is true passion for what we do and who we do it for. It’s everything.”Adamo DiGregorioVP, Creative Director

Digital

Our digital experience team is always working with new and innovative ways to make life easier for pet parents. Whether checking in for grooming services or checking out with products, this team makes sure we rule the roost when it comes to delivering omnichannel experiences that are interactive and seamless.

PetSmart is transforming itself to continue to be the trusted partner for them in every way. As we continue to grow our commerce and content sites, we have many diverse career opportunities for those with a passion for digital.

Pets are so fun - taking the emotional factor of being a pet parent and coupling it with strategies and promotions to help them indulge their pet with us is rewarding!

April

Sr. Marketing Manager, Services

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