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Business Data Analyst

Phoenix, Arizona

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We're growing at a faster pace than we ever have before, investing heavily in cutting-edge technology and, more importantly, our people. Our PetSmart IT team isn't just its own department; they are valued business partners to every area of our company. At every level, our IT associates are empowered to come up with the innovative ideas that have strategic impacts on the business. You'll take pride in the work that you do and the "why" behind it all - for the love of pets.

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  • Life at PetSmart: Grooming Salon

    Life at PetSmart: Meet Mike!

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Job Details

Job Responsibilities

Business Data Analyst

How this role will make an impact:

PetSmart is the industry leader in specialty pet needs. Data is critical to the success of any retail organization, and at PetSmart, it is the lifeblood that drives value by providing the information to make strategic business decisions and process improvements. The Data Analyst will be responsible for supporting data analysis and business intelligence for the customer data foundation and data governance teams. This position is responsible for proactive discovery, development, implementation, maintenance, and support of customer data in the CDF echo system. This position is responsible for data mining and merging large amounts of rich data sources, ensuring data consistency, conducting analysis, making data-driven predictions to drive the profitable course of action, and creating visualizations to aid in understanding data. The incumbent supports a culture of operational excellence and partners with other areas of the business to optimize company strategic and financial outcomes.

Your goals and responsibilities will include:

  • Provides data analysis and audits to identify and address the root cause of business problems and to make better-informed decisions.
  • Focuses on the reduction of recurring issues through detailed issue resolution, training, and documentation.
  • Acts as liaison between database administrator, business analyst and data architect to drive optimal architecture that delivers the business requirements.
  • Develops key relationships with other departments/functions within the company to drive a culture of operational excellence and to optimize company strategic and financial outcomes.
  • Managing master data, including creation, updates, and deletion including managing users and user roles.
  • Profiles & monitors MDM data, works toward automation and Produces reports on MDM data quality
  • Evaluating changes and updates to source production systems.
  • Providing technical expertise in data storage structures, data mining, and data cleansing

What you’ll bring to the table:

  • Requires knowledge normally obtained through a Bachelor’s degree in Business, Mathematics, Computer Science or related field.
  • Requires proficiency typically obtained with 3+ years’ experience analyzing business data in a retail or comparable environment.
  • Excellent interpersonal and communication skills to present recommendations and influence business partners.
  • Listens attentively and responds in a sensitive and appropriate manner, treating all with respect and dignity.
  • Must have the aptitude and desire to learn new competencies and skills
  • Analytical, with strong problem-solving abilities and creative resolution skills.
  • Ability to work effectively in a dynamic environment and manage multiple priorities.
  • Proficient skills in Microsoft Outlook, Word, and Excel, and other systems as required.
  • Experience with SQL, XML, JSON and reporting tools.
  • Knowledge and experience about different types of databases such as SQL Server, Oracle, Netezza, and Database design structure are very important for this job.

About our IT team:

We’re growing at a faster pace than we ever have before, investing heavily in cutting-edge technology and, more importantly, our people.Our PetSmart IT team isn’t just its own department, they are valued business partners to every area of our company. At every level, our IT associates are empowered to come up with innovative ideas that have strategic impacts to the business. You’ll take pride in the work that you do and the “why” behind it all—for the love of pets.

Click here to meet Mike Goodwin, PetSmart’s CIO

Why you’ll love it here:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet-friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite childcare facility
  • Volunteer events with PetSmart Charities

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Pets keep us young and engaged in so many ways. So helping pet parents get what they need for their pets in the digital age is why I love my job. Even when work gets crazy, everywhere you look, there is a dog or cat who's ready to play. It's the perfect stress relief.

Senior QA Analyst



We are the largest pet specialty retailer with no plans to slow down. We enjoy being top dog and we are constantly evolving with our customers. Oh, and we have puppies and kittens and fish and turtles and hamsters — whichever pet makes you smile, you’ll see them here at our home office!


Technology is ever-changing and our teams need to be able to grow and change just as quickly. That’s why we’ve created a Continuous Associate Transformation (CAT!) Program specifically for the IT team. Whether you want to grow your career by learning new skills or gain leadership experience, PetSmart provides an engaging environment and an actionable plan to support your growth.


We’re growing at a faster pace than ever before. We are building, automating, simplifying, and innovating technology that impacts millions of pets and pet parents. The best part? We don’t have to wait months or years to see changes. We are implementing change RIGHT NOW and it motivates us to keep going.


Seriously, why not? We can’t think of a reason why you wouldn’t love it here. What are you waiting for?!

Benefits / Perks

  • Healthcare:

    Medical, Dental, Vision

  • Compensation:

    Performance Bonus, 401k Match, Deferred Compensation

  • Paid Time off:

    Vacation, Sick,Volunteer

  • Education:

    Tuition Reimbursement, Professional Development, Online Learning

  • Amenities:

    Dog Park, Fitness Center, Cafe

  • Family support:

    Onsite Childcare, Wellness Programs, Adoption Assistance

  • Employee Assistance:

    Financial Planning, Legal Assistance, Disaster Relief

  • Other Perks:

    Associate Discount, Relocation Assistance, Family Events

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Success Profile

We value the diversity in knowledge, experience, and education that our candidates bring to PetSmart. However, those aren’t the only things that make our teams successful. Take a look at just a few of the traits we look for when hiring new associates.