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When it comes to caring for pets of every shape, size, and stature, we’ve got a great story to share. Happily, we also have a great marketing team on hand to help us tell it. Join our team of creative pet lovers and you’ll be able to use your marketing skills to help further strengthen the bond between pet parents and our brand.

Customer Experience/Marketing Rotational Trainee

Location Phoenix, Arizona ID 2019-1666 Apply Now
About the Team:

Looking for a career you’ll really love? PetSmart is looking for graduating seniors excited to jump start their career through hands on experience as a Customer Experience Rotational Trainee in our Phoenix Home Office. Through this rotational program, you will be in a rotational program within PetSmart’s Customer Experience department. Associates at our Phoenix Home Office thrive in a collaborative culture where being the trusted partner to parents and pets in every moment of their lives is priority number one. 

About the Job:

What will you do?

  • This rotational program is a 48 week program that allows recent college graduates the opportunity to rotate through multiple departments within the Customer Experience (CE) department at PetSmart. 
  • Rotational Areas:
    • PR/Social Media Writer
    • Marketing Operations & Promotions
    • Business Optimization
    • Social Content Copywriting
    • Consumer Marketing
    • Customer Relationship Management: Email & SMS Marketing
    • Mobile App Marketing
    • In-store Creative

What will you need?

  • Graduating Senior (December 2019 or May 2020) pursuing a Bachelor’s degree in Marketing, Business, Entrepreneurial Studies, or others. 
  • Solid critical thinking ability; analytical skills are highly utilized in this role.
  • Excellent written and verbal communication.
  • Must be able to produce work in a collaborative, team environment.
  • Proficiency in MS Word, Excel, and PowerPoint is required.
  • Must be motivated, flexible, detail-oriented, with strong organizational and team skills.
  • Passion for pets and people!

About the Culture:

What’s in it for you?

  • Connect and socialize with other PetSmart associates early in their career as part of the StartSmart associate resource group.
  • Build relationships with a group of diverse-minded, fun, and inclusive teammates.
  • Grow and develop. PetSmart associates have access to in-person and online learning and development opportunities year-round.
  • Make a difference! Outside of making a difference to pet parents, Phoenix Home Office associates also have the opportunity to volunteer in our community with eight paid hours of volunteer time per year.
  • Pet friendly environment, bring your pets to work!
  • PetSmart benefits: Tuition reimbursement, health care, associate discounts, and much more!
  • Enjoy our campus amenities: “Top Dog” gym fitness center, dog park, Starbucks station, Sit&Stay Café.
Apply Now
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What We Do

We love pleasing pet parents with brilliant products and services. But without our team of marketing experts on hand to make sure every pet parent knows about it all, we wouldn’t be as successful as we are today. So whether it’s marketing, creative, or digital that gets your tail wagging, you’ll find you fit right in here at PetSmart.

Our stores offer over 11,000 Products

Our Team Creates Dozens Of Brands That Are Exclusive to PetSmart


Our marketing team is always working to find the best ways to stay connected with pets and their parents. From purr-inducing national campaigns to perfectly personalized loyalty programs, we do all we can to be the best-in-show brand for everything pets need. Recently, the team even collaborated with Ellen DeGeneres to help get the word out about an innovative and exciting pet lifestyle brand.

“I’m thrilled to be working for such a strong company that is completely devoted to understanding and serving the needs of its customers. PetSmart plays an important role in the lives of both pet parents and their pets, and I get to work with the teams to provide our customers with the most compelling and meaningful experiences both in stores and across digital platforms.” StaciaEVP, Customer Experience and Merchandising


Our creative team always strives to deliver a fetching brand experience – pun intended. Their creativity and clever thinking helps us to share the story of our brand through words, images and videos. Whatever the platform or channel, our creative experts make people laugh, smile, and realize how important pets are to their lives.

“I’ve worked in various industries throughout my career but it’s different here. There is true passion for what we do and who we do it for. It’s everything.”Adamo DiGregorioVP, Creative Director


Our digital experience team is always working with new and innovative ways to make life easier for pet parents. Whether checking in for grooming services or checking out with products, this team makes sure we rule the roost when it comes to delivering omnichannel experiences that are interactive and seamless.

PetSmart is transforming itself to continue to be the trusted partner for them in every way. As we continue to grow our commerce and content sites, we have many diverse career opportunities for those with a passion for digital.

Pets are so fun - taking the emotional factor of being a pet parent and coupling it with strategies and promotions to help them indulge their pet with us is rewarding!


Sr. Marketing Manager, Services

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