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In the ever-changing world of pet products, we work to build the ultimate customer experience by making the best products and solutions come to life. As part of our expert merchandising team, you will help us keep pets and pet parents all kinds of happy and healthy.

Customer & Marketplace Analyst

Location Phoenix, Arizona ID 2019-1792 Apply Now
About the Team:

Our Merchandise Planning and Allocation (MP&A) teams are the driving forces behind making the organization’s product visions available to our consumers through calculated and strategic measures. Your involvement in sales and margin forecasts, promotional performance analysis, inventory management, and vendor relationships will play a critical role in obtaining goals while maintaining PetSmart’s reputation in the market as a trusted partner to pet parents.

About the Job:

The Customer & Marketplace Analytics department is focused on providing key insights that challenge, inform and guide strategic decision making across the organization. This position is charged with monitoring the consumer and competitive environment; providing industry and shopper insights through objective and unbiased analysis to drive data-driven decision making.

Duties & Responsibilities

  • Develop and maintain recurring reports which track company and competitive performance, identifying areas of growth across categories, product lines as well as shifts in shopper behavior.
  • Establish processes and models for integrating disparate data sources to create a unified cohesive structure for reporting across merchandising divisions.
  • Analyze and integrate data from 3rd party providers (Nielsen POS, Household Panel, Euromonitor, & Packaged Facts) to identify and consolidate industry best practices and trends. Extract key findings and results into synthesized and actionable deliverables for merchandising and planning objectives within PetSmart.
  • Collaborate with cross functional internal and external business partners to develop business plans, actionable insights, and reporting capabilities to be leveraged in both strategic initiatives and day to day decision making.

Required Knowledge, Attitudes, Skills and Abilities

  • Exceptional analytical and critical thinking abilities with a broad understanding of business, financial analytical, statistical and strategic concepts.
  • Ability to thrive under pressure, combining accuracy with a sense of urgency to deliver exceptional work under tight deadlines
  • Excellent storytelling skills; present complex information in a concise, compelling way across all levels of the organization through presentations, dialogue, and written communication
  • Proactive self-starter with an ability to independently ramp up on projects

Position Requirements, Education And / Or Experience:

  • Bachelor’s degree required, with a focus in Business, Analytics, or Market Research.
  • Demonstrated strong skill set in conducting secondary research and applying advanced excel and PowerPoint techniques.
  • Experience utilizing data: Nielsen/IRI POS, Panel, or Retailer specific data (84.51, Shopper view.)
  • 2+ years of progressively more responsible experience in either market analytics, retail analytics, or category management.

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
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  • What we do

    It's no surprise people are passionate about the health and happiness of their pets. So when it comes to the products and solutions they use, every detail counts. From creating and supplying the best assortment of pet accessories to ensuring our stores are fully stocked with a wide array of brands to choose from, our incredible teams of merchandising associates have everything covered – from head to tail!

  • Buying

    From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team, and show your love for pets by creating products as special as pets themselves!

    Our Stores Have:

  • Planning and Allocation

    Success in our stores comes from having the right product, in the right place, at the right price — and that’s where our planning and allocation team comes in. This highly strategic and analytical team ensures that all 1,500 stores are fully stocked with over 11,000 products from seven distribution centers.

    Our Team Includes:

  • Product Development

    As the leading pet specialty retailer, innovative product development is a major key to our success. Ideas for new toys and tasty treats are continually being created by our product development team to support our future strategic needs. Interestingly enough, some of our most fun ideas are inspired by our own associates and their pets!

I love to see the product & assortment that our teams create come to life and see it on other dogs in stores, restaurants and dog parks. Brings a big smile to my face!


Sr. Buyer, Collars and Leashes

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