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When it comes to caring for pets of every shape, size, and stature, we’ve got a great story to share. Happily, we also have a great marketing team on hand to help us tell it. Join our team of creative pet lovers and you’ll be able to use your marketing skills to help further strengthen the bond between pet parents and our brand.

Associate Marketing Manager

Location Phoenix, Arizona ID 2019-1665 Apply Now
About the Team:

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 5 departments including, Marketing, Creative, Digital, Communications, and our Loyalty & CRM team. Everyone brings his or her own point of view to create a unique experience for the pets and pet parents.

About the Job:

The Associate Marketing Manager will be responsible for assisting in the development and implementation of marketing strategies and tactic level plans to drive events and experiential marketing at PetSmart.

He/she will have deep understanding of strategic marketing, project management and retail event planning. This person will also be responsible for becoming a strategic business leader who can merry key business insights with experiential marketing plans to drive results. The successful candidate will be able to quickly establish rapport, credibility, trust, and respect with peers, cross-functional partners and management. He/she will be detail-oriented and proactive, as well as strategic, with a passion for results.

  • Lead marketing programs from inception through implementation while ensuring alignment with company strategies and standards through cross-functional leadership and collaboration
  • Use a customer lens along with knowledge of emerging marketing tactics, to build impactful and efficient marketing plans to drive the business
  • Partner cross-functionally to execute against business priorities
  • Develop and gain alignment on marketing plans, write creative briefs, track project progress and ensure on time/budget execution
  • Update internal partners & marketing leadership on the results from various initiatives, including key measurements, learnings and next steps
  • Manage forecast, tracking and accuracy of assigned budget line items
  • Act as ambassador for Experiential Marketing in communicating strategies, tactics and results cross functionally as appropriate
  • Provide influential communications to gain alignment on plans that will drive the business with flexibility to pivot when warranted
  • Other duties as assigned


  • Bachelor’s degree and 2-3 years related experience in marketing, communications or customer experience
  • Must have the ability to simultaneously manage a large number of projects and priorities
  • Strategic marketing development and management is preferred
  • Highly organized, collaborative work style and strong project management skills are essential
  • Requires the ability to analyze data, develop new ideas and test new programs to drive sales
  • Strong verbal and written communication skills
  • Must be proficient in the use of Microsoft software applications

About the Culture:

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
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What We Do

We love pleasing pet parents with brilliant products and services. But without our team of marketing experts on hand to make sure every pet parent knows about it all, we wouldn’t be as successful as we are today. So whether it’s marketing, creative, or digital that gets your tail wagging, you’ll find you fit right in here at PetSmart.

Our stores offer over 11,000 Products

Our Team Creates Dozens Of Brands That Are Exclusive to PetSmart


Our marketing team is always working to find the best ways to stay connected with pets and their parents. From purr-inducing national campaigns to perfectly personalized loyalty programs, we do all we can to be the best-in-show brand for everything pets need. Recently, the team even collaborated with Ellen DeGeneres to help get the word out about an innovative and exciting pet lifestyle brand.

“I’m thrilled to be working for such a strong company that is completely devoted to understanding and serving the needs of its customers. PetSmart plays an important role in the lives of both pet parents and their pets, and I get to work with the teams to provide our customers with the most compelling and meaningful experiences both in stores and across digital platforms.” StaciaEVP, Customer Experience and Merchandising


Our creative team always strives to deliver a fetching brand experience – pun intended. Their creativity and clever thinking helps us to share the story of our brand through words, images and videos. Whatever the platform or channel, our creative experts make people laugh, smile, and realize how important pets are to their lives.

“I’ve worked in various industries throughout my career but it’s different here. There is true passion for what we do and who we do it for. It’s everything.”Adamo DiGregorioVP, Creative Director


Our digital experience team is always working with new and innovative ways to make life easier for pet parents. Whether checking in for grooming services or checking out with products, this team makes sure we rule the roost when it comes to delivering omnichannel experiences that are interactive and seamless.

PetSmart is transforming itself to continue to be the trusted partner for them in every way. As we continue to grow our commerce and content sites, we have many diverse career opportunities for those with a passion for digital.

Pets are so fun - taking the emotional factor of being a pet parent and coupling it with strategies and promotions to help them indulge their pet with us is rewarding!


Sr. Marketing Manager, Services

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