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Working in one of our stores, salons or for one of our PetsHotels gives you the opportunity to do what you do best — show your love for pets every single day. As a member of our retail family, you will build a career that you will be extremely proud of, as well as, build bonds and relationships with pet parents that you will cherish for life. Learn more about our retail opportunities here.

Pet Care Leader

Location Holland, Michigan | 12635 Felch St. Suite 40 ID 81828004931-85365636304 Apply Now

The purpose of this position is to provide pet safety and care to all pets in the store’s care, including in the Pet Care department, the PetsHotel, and the Salon. This position also provides leadership in the store by championing exceptional customer service, ensuring a welcoming and safe environment for pets, Pet Parents and associates, and training, growing and developing a committed, high performing team. This position is responsible and accountable for entire store operations in the absence of the Store Leader, as assigned.

Responsibilities

Job responsibilities may include, but are not limited to, the following:

Primary Responsibilities:

  • Drives PetSmart’s vision, mission, values, and strategy within the store, holding associates accountable.
  • Ensures the pets in our care are happy and healthy in all areas of the store including the PetsHotel, Salon and the Pet Care department; monitors the safety and well-being of every pet and associate in the store; ensures immediate action is taken when a sick pet is found in the store (cost is not a consideration); fosters an environment where pet health and care is first and foremost; and ensures a high level of cleanliness, sanitation, and humane conditions for all pets in the store.
  • Champions and teaches exceptional customer service to build trust with Pet Parents by genuinely engaging with them, building strong relationships based upon the love of pets, and sharing solutions relevant to their needs.
  • Ensures consistent compliance with all company policies and procedures, as well as the safety and security of company assets, customers, pets, and associates, which can be achieved through regular store walks, trains on and holds associates accountable to company and government safety standards.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as any other characteristic protected by federal, state or local law.

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

81828004931-85365636304
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