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Working with us in our pet salons gives you the chance to let your creativity and love for pets loose. You'll keep pets looking runway-ready and give our pet parents tons of smiles. But our most timeless and stylish looks are the opportunity-filled careers we offer our associates. Learn more about working in our salons here.

Groomery Leader

Location Harrisburg, North Carolina | **Temp Hwy 49 & Harrisburg Veterans Rd. ID 84753110203-83428972900 Apply Now

Job Summary

The purpose of this position is to provide overall leadership to the store including driving company strategies, driving the business and achieving target results, championing exceptional customer service, ensuring a welcoming and safe environment for pets, Pet Parents and associates, and training, growing and developing a committed, high performing store team in our PetSmart Groomery.

Responsibilities

Job responsibilities may include, but are not limited to, the following:

Primary Responsibilities:

  • Drives PetSmart’s vision, mission, values, and strategy within the store, holding associates accountable. 
  • Champions and teaches exceptional customer service to build trust with Pet Parents by genuinely engaging with them, building strong relationships based upon the love of pets, and sharing solutions relevant to their needs.
  • Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales targets and manage expenses such as labor and supplies, as well as any other relevant store metrics.
  • Responsible for daily operations of the Groomery store, including the execution of Inventory Management, Planner and POG activities; ensures consistent compliance with all company policies and procedures, including compliance with CASE messaging and tasks, as well as the safety and security of company assets, Pet Parents, pets, and associates, which can be achieved through regular store walks, holds monthly Shrink and Safety meetings, and trains associates on company and government safety standards.
  • Engages and represents the company to outside organizations within the local community to generate business and promote the brand.

Secondary Responsibilities:

  • Performs Hands on Pet (HOP) assessment on all pets and ensures all salon associates perform Hands on Pet (HOP) assessment to recommend services and build trust with the Pet Parents.
  • Ensures salon associates deliver quality services that meet the “Look Great Guarantee”.
  • Performs check in and out procedures for grooming appointments, including applicable paperwork and rebooking’s; maintains client records and receipts; aids Pet Parents on services offered in the salon.
  • Takes immediate action when a sick or injured pet is found in the store (cost is not a consideration).
  • Fosters an environment where pet health and care is first and foremost; monitoring the safety and well-being of every pet and associate in the store.
  • Ensures a high level of cleanliness, sanitation, and humane conditions for all pets in the grooming area.
  • Reviews scheduling of grooming appointments, answers phones and schedules grooming appointments, as well as conduct appointment reminder calls.
  • Performs other general store activities to include running cash registers, pricing and pricing audits, processing inventory, stocking shelves and storage areas, building merchandise displays, setting up advertising signs, general cleaning, dusting, and light repairs and maintenance of building, equipment, and fixtures.
  • Grooms dogs to breed standards (up to 10 dogs per week)
  • Ensures completion and retention of client records and receipts; as well as maintains detailed customer history by recording services performed on pets.
  • Ensures a high level of cleanliness and maintenance of self-wash bathing areas, and may perform cleaning duties; assists Pet Parents in self-service dog wash.
  • Follows all operating policies and procedures.
  • Other duties as assigned.

Supervisory Responsibilities:

Typically supervises one leader and 10-15 non-supervisory associates. Carries out supervisory responsibilities in accordance with the organizations policies and procedures. Includes:

  • Recruit, interview, hire and on-board new associates; identify current and future staffing needs.
  • Create weekly operating schedules; plan, assign and direct the work of all associates; process weekly payroll reports; develop and coach associates, which may include weekly huddles, one-on-one meetings and performance review discussions.
  • Train and develop new salon associates ensuring completion of all training requirements, including all new salon associate training, salon academy training and annual safety certification, as well as, developing and coaching all salon associates, including proper grooming techniques and evaluating the quality of grooms. 
  • Ensures all policies and procedures are followed.
  • Creates a Positive Work Environment by assessing situations, coaching accordingly and rewarding & recognizing associates.
  • Fosters a culture of diversity and inclusion with associates creating an environment of engagement.
  • Leads a culture of empowerment through utilizing code of ethics, policies, and standard operating procedures.
  • Address associate and Pet Parent complaints and resolve problems

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.

 The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

84753110203-83428972900
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  • What we do

    This is where we keep pets — and your career — looking their very best. Every day you come to the salon you’ll be working up close and personal with our furry friends, gaining new experience, and building connections with pet parents. So, whether you join us at the beginning of your journey as a groomer trainee or as an experienced stylist, you’ll find the opportunity to keep growing in your career.

  • Grooming Academy

    Training at our Grooming Academy lets you start making a living from your passion on day one. This free, paid four week long apprenticeship gives you hands on instruction from some of the finest talent in the business. When you graduate, you’ll not only receive a full set of grooming tools, you’ll be ready to jumpstart a long-term career grooming pets.

  • Experienced Stylists

    There are a lot of challenges to running your own pet salon or working as a freelance groomer. But when you join us as an experienced stylist, you’ll discover the many rewards of helping take care of our fluffy fan-base. You can stabilize your earnings, increase your clientele and expand your expertise all by transitioning to a career with PetSmart as an experienced groomer.

I didn’t know I wanted to be a groomer. I just knew I loved and wanted to work with animals. I applied and worked my way through the training academy program and now it’s a career I love!

Deb

Pet Stylist

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